PurposeThis paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise be unattainable. The focus of analysis is on a special hard-to-reach group of marginalized youths who appear to have isolated themselves from society.Design/methodology/approachThe authors answer the question: How can the experiences of socially withdrawn youth as shared on social media be used to enrich the knowledge base relating to the initiation phase of co-creation of public services? The data retrieved from the Finnish discussion forum are analyzed using the combination of unsupervised machine learning and discourse analysis.FindingsThe paper contributes by outlining a method that can be applied to identify expertise-by-experience from digital stories shared by marginalized youths. To overcome the challenges of making socially withdrawn youths real contributors to the co-creation of public services, this paper suggests several theoretical and managerial implications.Originality/valueCo-creation assumes an interactive and dynamic relationship where value is created at the nexus of interaction. However, the evidence base for successful co-creation, particularly with digital technology, is limited. This paper fills the gap by providing findings from a case study that investigated how social media discussions can be a stimulus to enrich the knowledge base of the co-creation of public services.
The article claims that psychological problems cannot be defined by universally meaningful psychological or philosophical scientific terminology, which leads one to consider the actual reality of psychological problems from the universal epistemological viewpoint of ordinary people. In other words, can we as laypeople or professionals reasonably claim our reality and justifiable epistemic beliefs based on the notion of a psychological problem? If psychological problems cannot be universally real beyond an idiosyncratic sense, this has important implications on how to reflect upon resolving them. Universally grounded epistemological solutions provide a sound basis to reflect upon resolving psychological problems without formal training, and the unary notion of psychological problem as such, without universal descriptive intentions, is considered with regard to (a) its common sense linguistic value as a protoepistemic concept in the context of psychologic as a theory and (b) its promising psychological and philosophical Gegenstand functional value as a notion to reflect against.
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