This research examined the effect of spiritual character building toenhance optimism toward future among orphan child. The subjects of this experiment were 14 orphan children with age ranging from 12-17 years old. The design of this experiment was Pre-test-Post-test with Control Group Design.The result show that there is a difference in optimism toward future between experimental and control group (t= 1,000; p<0.01). This means that the spiritual character building training show influence in increasing optimism toward future. An experiment group data analysis show that there is a difference in optimism toward future prior and after the training (Z= -2,366; p<0.05), it is means that optimis toward future increasing after experiment. The result of this experiment confirmed the hypothesis.
This study aims to determine theeffectiveness of therapy in reducing bullyingbehavior empathy in primary school age childrenand to tackle issues of bullying behavior since basiceducation (elementary school) with empathytherapy. Subjects in this study were four studentsaged 10-12 years and had a propensity scorebullying of moderate to high. The design was onegroup pre - test- post-test. Collecting data in thisstudy was conducted using a scale of bullyingbehavior tendency with behavioral checklist modelprepared by the researcher. Data analysis methodsused by using techniques Wilcoxon Signed RankTest to test for differences in the data score pre test,post test and post test2 (follow up). Results of theanalysis score pre test-post test showed p value of0.001 and post test2 (follow up) p value of 0.002. Itcan be concluded that the therapy empathy iseffective in reducing the empathy bullying behaviorin children of primary school age
Dunia bisnis yang berorientasi pada Armstrong (1999) bahwa konsumen akan produk maupun jasa tidak henti-hentinya lebih merasakan kepuasan dengan karyawan berkompetisi untuk membuat konsumennya yang memiliki kemampuan dalam teknik tetap setia pada produknya dan tidak berinteraksi dengan orang lain dan berpaling ke produk lain. Salah satu kiat yang mempunyai kemampuan dalam persepsi diyakini oleh pemasar untuk meraih hal sosial agar mampu membaca perasaan, tersebut adalah dengan menciptakan sistem sikap, dan keyakinan konsumen. pelayanan konsumen yang selalu mengarah Pada saat terjadinya proses pelayanan kepada kepuasan konsumen (consumer yang dilakukan pelayan terhadap pelanggan, satisfaction), seperti yang diungkapkan pada saat itu juga terjadi interaksi pelayan Kotler dan Armstrong (1999) bahwa dengan pelanggan. Interaksi terjadi melalui kepuasan konsumen merupakan tingkat kontak komunikasi. Pelayan harus bisa perasaan setelah membandingkan pelayanan menciptakan kontak komunikasi pada yang dirasakan (perceived performance) pelanggan secara baik karena kontak dengan harapan (expectation). Salah satu komunikasi yang baik tersebut sangat faktor yang dapat memengaruhi kepuasan dibutuhkan pelanggan untuk meningkatkan konsumen adalah komunikasi interpersonal. k i n e r j a p e r u s a h a a n d a n u n t u k Hal tersebut dikemukakan Kotler dan mempertahankan loyalitas konsumen.
Abstract
The General purpose of study was to determine the presence or absence of the influence of interpersonal communication and service quality toward consumer satisfaction. The hypothesis of this study is that there is the influence of interpersonal communication and
This study was aimed to determine the influence of spiritual well being to burnout. Participants were 43 students of Medical Education in Indonesian Islamic Univ ersity Yogyakarta. Burnout scale was modification of MBI-SS (Schaufelli et al, 2002) and Spiritual Wellbeing scale was modificaion of SWBQ (Fisher, 2010). Q uantitative Corelational method and regression analysis were used in this research. The result showed that three of hipotheses were accepted. There is the influence of th e four domains of spiritual well-being (personal, communal, environmental, and transcendental) to each dimensions of burnout( emo tional exhaustion, cynic ism, reduce academic efficacy). This research also found the do mai ns of spiritual well bei ng tha t was influen ced ea ch dim ension s o f b urnout mo stly was transendental domain. Spiritual aspect is important to prevent students from burnout.
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