The growing maritime industries in the global economy signify the need for applying the science of quality management systems to study the interdisciplinary nature of products and services offered by this sector. In particular, considering the strategic location and liberal trade policies, the maritime sector in the United Arab Emirates (UAE) is considered a critical player and key enabler of international trade. To further strengthen and enhance the role of UAE's maritime sector in supporting the global maritime industry, it is highly desirable to identify the contributing factors that influence business processes and service efficiency and empirically verify the findings. This study builds on the significance of Quality Management Systems in Marine Industry with special focus on the UAE's maritime sector.
The purpose of the article is to present an innovative managerial approach for SME Cluster Management. Clusters contribute extensively in global economy and their role becomes increasingly more important for growth and prosperity in both developed and underdeveloped economies. At first the author presents the state of the art and contemporary approaches in cluster management and highlight the need for new managerial approaches and frameworks both methodology and technology based. The author then proposes a novel cluster management framework that takes into consideration issues concepts from disciplines as diverse as intellectual capital, cluster process management, cluster organizational management, the role of catalyst SMEs, 3D immersive environment technologies, social networking etc. The resulting proposed framework for SME Clustering is a 3D avatar based environment and framework for managing Geographically dispersed SME clusters.
Corporate Social Responsibility Performance (CSR) Measurement is as essential as performing CSR. Measurement of Corporate Social Performance is two-fold: firstly, can assist stakeholders in understanding the difference between short-term financial metrics and building valuable long-term relationships and assets leading to long-term corporate value. Secondly, it offers society, employees, and customers the ability to judge a corporation’s social behaviour and ethics and reward it accordingly. So, the exact contribution of CSR to a company and its stakeholders should be evaluated and assessed by tangible and measurable results. Since there is no standardised method or predefined criteria for CSR assessment, literature has tried to define the influencing factors of corporate social performance and to describe the techniques and methodologies of CSR assessment. However, due to its “soft nature”, the pure social part of the term is difficult to measure. Corporations use Global Reporting Initiative (GRI) Standards and Key Performance Indicators (KPIs) to measure their performance. However, these measures are not sufficient since they cannot affect corporate strategic goals. In the present paper, a CSR performance measurement framework is presented, targeting to assist organisations in measuring the effectiveness of their CSR initiatives. The key factors affecting corporate performance are identified, and a literature review of the concept is performed.
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