A state-operated residential facility has for the past five years been using performance feedback as the primary method for improving direct care staff interactions with clients. The major problem with this approach is determining when staff performance is significantly above or below average. Statistical process control charts are being used to determine whether variations in staff performance are the result of common or special causes. Analysis of staff performance for one year suggests that variation in staff performance may be due to special causes, such as the characteristics of the clients served and the type of service that is provided to these clients. Services were adapted to the characteristics of these clients, which improved staff performance and reduced variation.
A group of 90 high school seniors, enrolled in a senior English course, were administered both the experienced Control (EC) Scale and the Quick Word Test (QWT). The degree of correspondence between the scores on the QWT and the component scores of the EC Scale, the EC Scale Total scores, and factor scores derived from the EC Scale were examined. Also the data were subjected to an analysis of variance treatment to determine if there was a significant difference between male and female students’ scores on the EC Scales. A factor analysis was performed and the resultant initial factors were interpreted. The results failed to support the hypothesis that there is a significant relationship between intelligence and Experienced Control. However, a few of the component scores of the EC Scale were found to be related to the QWT scores. The implications of these relationships were discussed. The results did support the null hypothesis that there would not be a sex difference on the EC Scales. The possible explanations for the failure of this study of find significant relationship between intelligence and Experienced Control were discussed and some avenues for future, and hopefully more fruitful, research were outlined.
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