The aim of this study was to investigate service quality delivery of rural banks in emerging economies from the customers' perspective. This study employed descriptive design. A questionnaire designed by the researchers was used to obtain data from 382 customers, using convenience sampling technique. Data were presented and analyzed using descriptive statistics which included frequencies, percentages, means and standard deviation. The study found that customers want rural banks in Takoradi to establish more convenient branches i.e. sub branches, outlets and further extend banking hours to resolve overcrowding at the banking halls. It was therefore recommended that management of these rural banks in Takoradi, Ghana should liaise with stakeholders to establish more branches in its catchment areas to ease the frequent congestion in the banking halls.
Purpose Entrepreneurship and disability are discordant because of the assumption that the former is only meant for non-disabled people. Drawing on the capability, agency/structure and social exclusion theories, this study examines the lived experiences of physically challenged women entrepreneurs in the Sekondi-Takoradi Metropolis, Ghana. Design/methodology/approach The study used a qualitative approach, involving in-depth interview and observation to solicit the views of six physically challenged women entrepreneurs in the Metropolis. Findings The study found that the physically challenged women consider themselves as women with entrepreneurial minds, capable of actualising and achieving their entrepreneurial well-being, by functioning and proving their capabilities and having the capacities to choose and act independently. The study also found that the structures (physical self, socio-economic, cultural and attitudes, etc.) that confront the women reinforce their capabilities as physically challenged women entrepreneurs. It further found that for these women, being a physically challenged woman entrepreneur demands that one should have self-belief capabilities and being high self-esteem regardless of one’s challenges. Originality/value The study is an original submission that makes contributions towards understanding and appreciating the perspectives and lived experiences of capable physically challenged women entrepreneurs in a developing country. There have been studies on women entrepreneurs in Ghana but not specifically on physically challenged women entrepreneurs. This study addresses that gap.
The purpose of this study was to analyse financial performance and liquidity trends of banks in the financial sector of Ghana. A review of literature on performance and liquidity was conducted owing to the challenges the banks are confronted with. The study analysed 180 annual reports of the banks during the periods 2006-2015. The analysis revealed that banks were relatively liquid in most of the study periods except in the years 2013 and 2014, where the average liquidity was 1.54 and 1.41 respectively. The highest liquidity of 2.183 was recorded in 2011, which indicates that Gh¢ 2.183 of current assets available covers Gh¢ 1 of current liabilities. The financial performance of the banks was fairly intermittent during the study periods. The lowest financial performance of the banks was recorded in the year 2006. An average financial performance of 6.74% and 0.83% for return on equity (ROE) and return asset on (ROA) respectively was recorded in 2006. While the year 2014 recorded the highest financial performance of 24.23% for return on equity and 4.57% for return on asset owing to favourable economic conditions in the country in that year. The study recommends that bank managers should adopt effective liquidity management to ensure the banks are operating profitably. Since it has been empirically proven that high liquidity rates will provide for better financial results.
This study aimed at evaluating the impact of motivation on labour turnover among healthcare professionals at the Dunkwa-On-Offin Government Hospital, Central Region, Ghana. The study reviewed literature on organisational equilibrium theory, compensation theory and Herzberg twofactor theory to establish the link between staff motivation and labour turnover. The descriptive cross-section survey was adopted for this study. Questionnaires were employed to obtain data from 165 healthcare professionals at the Dunkwa-On-Offin government hospital using the simple random sampling technique. Data were presented and analyzed using regression and descriptive statistics. The study revealed that most healthcare professionals at the Dunkwa-On-Offin government hospital are fairly satisfied with their work. This is because they are fairly motivated for the services they render at the hospital. The study further established that employee recognition (β=-0.476; p-value = 0.004) and working environment (β=-0.319; p-value = 0.015) have a significant impact on labour turnover at the government hospital. It was therefore recommended that management of the hospital should maintain credibility in the implementation of its motivational practices to enhance staff satisfaction and retention.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.