Service Quality Delivery of Rural Banks: Perception of Customers in Emerging Economies

Quarshie, Michael Ayikwei; Djimatey, Reginald; Abakah-anaman, Ama

doi:10.20448/journal.518.2018.31.33.40

Cited by 2 publications

(1 citation statement)

References 14 publications

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“…From the total population, the minimum sample size required was 144 respondents. This was determined using the Sloven's formula; which states as follows: n = ( ) where n = sample size, N = accessible population and e = level of significance at 0.05 (Quarshie, Djimatey, & Abakah-Anaman, 2018). However, the researchers sampled 165 respondents to make the study more representational and to take care of the non-retention rate of the questionnaires.…”

Section: Methodsmentioning

confidence: 99%

Motivation and Labour Turnover in the Health Sector: Perception of Healthcare Professionals at the Dunkwa-on-Offin Government Hospital, Central Region, Ghana

Quarshie

Attafuah

Sarfo

2020

Asian Journal of Social Sciences and Management Studies

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This study aimed at evaluating the impact of motivation on labour turnover among healthcare professionals at the Dunkwa-On-Offin Government Hospital, Central Region, Ghana. The study reviewed literature on organisational equilibrium theory, compensation theory and Herzberg twofactor theory to establish the link between staff motivation and labour turnover. The descriptive cross-section survey was adopted for this study. Questionnaires were employed to obtain data from 165 healthcare professionals at the Dunkwa-On-Offin government hospital using the simple random sampling technique. Data were presented and analyzed using regression and descriptive statistics. The study revealed that most healthcare professionals at the Dunkwa-On-Offin government hospital are fairly satisfied with their work. This is because they are fairly motivated for the services they render at the hospital. The study further established that employee recognition (β=-0.476; p-value = 0.004) and working environment (β=-0.319; p-value = 0.015) have a significant impact on labour turnover at the government hospital. It was therefore recommended that management of the hospital should maintain credibility in the implementation of its motivational practices to enhance staff satisfaction and retention.

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Section: Methodsmentioning

confidence: 99%

Motivation and Labour Turnover in the Health Sector: Perception of Healthcare Professionals at the Dunkwa-on-Offin Government Hospital, Central Region, Ghana

Quarshie

Attafuah

Sarfo

2020

Asian Journal of Social Sciences and Management Studies

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Adoption of rural bank credit programs among smallholder farmers in Ghana: an average treatment effect estimation of rates of exposure and adoption and their determinants

Missiame

Irungu

Nyikal

et al. 2021

AFR

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PurposeThe study aims to estimate the rates of exposure to, and adoption of, rural bank credit programs by smallholder farmers in rural Ghana and the factors responsible for those rates.Design/methodology/approachThe study used a random sample of 300 smallholder farmers in the Fanteakwa District of Ghana, obtained through the multistage sampling technique. The study also employed the average treatment effects approach to estimate the average treatment effect of farmers’ exposure to rural bank credit programs, on their adoption of such programs.FindingsThe actual adoption rate is approximately 41%, and the potential, conditional on the whole population being aware of rural bank credit programs, is approximately 61%. Accordingly, there is a gap of about 20% in the adoption of rural bank credit programs, and is due to the incomplete exposure of smallholder farmers to the rural bank credit programs. Age of the household head, access to extension services, membership in farmer-based organizations and active savings accounts with a rural bank are the major contributors to smallholder farmer exposure to and the adoption of rural bank credit programs.Originality/valueThe current study is the first of its kind to be conducted in Ghana on rural bank credit programs. It takes into account the extent to which smallholder farmers are exposed to such credit programs and how it influences their decisions to access or adopt.

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Service Quality Delivery of Rural Banks: Perception of Customers in Emerging Economies

Cited by 2 publications

References 14 publications

Motivation and Labour Turnover in the Health Sector: Perception of Healthcare Professionals at the Dunkwa-on-Offin Government Hospital, Central Region, Ghana

Motivation and Labour Turnover in the Health Sector: Perception of Healthcare Professionals at the Dunkwa-on-Offin Government Hospital, Central Region, Ghana

Adoption of rural bank credit programs among smallholder farmers in Ghana: an average treatment effect estimation of rates of exposure and adoption and their determinants

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