BACKGROUND AND OBJECTIVES: To describe the knowledge of the nursing team about the evaluation and treatment of pain in newborns hospitalized at the Neonatal Intermediate Care Unit of a university hospital in the state of Minas Gerais, due to the relevance of the issue regarding the quality of the neonatal care. METHODS: A descriptive and exploratory qualitative research with 13 professionals from a Neonatal Intermediate Care Unit. The data were collected through a semi-structured interview, and the data analysis was guided by the Content Thematic Analysis from January to June 2018. RESULTS: Four categories were elaborated: pain identification; methods for assessing pain; interventions of the nursing team to relieve pain, and nursing learnings in pain management. CONCLUSION: The knowledge of this team is based on the individual experience, showing the need for changes in the educational structures to reach better results and nursing practices based on scientific methods for quality assistance.

Objective: To build and validate the content of a good practice tool in the newborn bath. Method: Methodological study, developed from December 2018 to January 2019, in a Joint Neonatal Housing Unit of a teaching hospital, in three stages: bibliographic survey, construction of the instrument and content validation by nine judges. The content validity index was used above 80% and general analysis with ten requirements. Results: The instrument was organized in three domains: before bathing, during bathing and after bathing, with a total of 20 items. Two rounds of validation were carried out to adjust the suggestions; the second presented a percentage of agreement between the judges, equal to or above 0.82. Conclusion: The instrument “Good practices in the newborn’s bath” was considered representative and valid in terms of content.

Introdução: As intercorrências mamárias atuam sobre o físico e emocional das lactantes, sendo necessário intervir com rapidez. Para tanto, as consultoras em amamentação desempenham um papel fundamental nesse processo. Objetivo: analisar as dificuldades enfrentadas pelas consultoras em amamentação no manejo das intercorrências mamárias. Metodologia: Estudo descritivo e exploratório com abordagem qualitativa, realizado com 10 consultoras em amamentação do Estado da Bahia-Brasil. Como instrumento e técnica de coleta de dados, utilizou-se o roteiro de entrevista semiestruturada e a gravação na plataforma digital Google Meet. Procedeu-se a análise dos dados, utilizando análise temática de conteúdo proposta por Bardin. Principais Resultados: Percebeu-se que as dificuldades enfrentadas pelas consultoras em amamentação concentram-se nas esferas: biológicas (dor, desconforto, disfunções orais do bebê), emocionais e sociais (temor, insegurança, impotência associado ao papel mítico do amor maternal), familiares (falta de empatia das mães e avós) e multiprofissionais (dificuldade inter-relacional e comunicacional da equipe de saúde). Conclusão: As consultoras em amamentação reconhecem que existem dificuldades associadas às intercorrências mamárias, mas creditam às suas habilidades e competências o sucesso no manejo.