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Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers. Design/methodology:The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport's characteristics. A survey was conducted, and, posteriorly, exploratory factor analysis was used in order to verify the adequacy of the conceptual model proposed and also to improve it according to the results obtained. Findings:The results show that the level of service of the airport is composed of three dimensions: airport characteristics, passenger processing, and prices. The relative importance of the dimensions according to their contribution to the composition of the airport's overall level of service was also determined.Originality/value: The paper combines theoretical and practical findings in a model for level of service evaluation to a small-sized airport from an air transportation management perspective.

Purpose Roadmapping has been used as an approach to support market, product and technology-integrated planning, resulting in a document commonly known as a roadmap. Despite the gains made in relation to the technique, recent studies indicate that most users leave or have difficulties in sustaining the process (i.e. maintaining the updated roadmaps). This paper aims to present a framework for continuous roadmap updating that incorporates principles from agile management fields. Design/methodology/approach The framework was developed through action research in a manufacturing firm in the construction industry. Findings The results demonstrate a positive impact on the degree of continuous information monitoring, roadmap credibility and use of the roadmap during innovation strategy decisions. Originality/value The key contribution of this framework is the demonstration of a new strategy for carrying out the maps in which information is internalized by the organization itself, using agile teams, without commissioned specialists and as part of the work standards.

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Open innovation is one of the strategies employed by enterprises to optimize innovation processes through the establishment of partnerships in technology development. Despite the importance of open innovation, there have been few studies on application cases or studies that identify practices and tools supporting this strategy. This study firstly aimed at analyzing reference models used in technology development processes (TDP) from the literature. This showed that TDP reference models only superficially address the establishment of partnerships in innovation processes. Then, a similar analysis was carried out with a large enterprise belonging to the aeronautical sector. This analysis identified the company's level of adequacy to open innovation, the benefits and the difficulties resulting from its use. This analysis showed that the enterprise is changing the process of TDP according to open innovation and through two practices of interest: the structuring of teams according to technology maturity and the strategic guidance for encouraging the adoption of partnership in these projects. In addition to new practices, the study identifies challenges for the management of innovation, as the adoption of systematic analysis of partnerships and their impact throughout the TDP, and suggestions for future research.

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<p>Studies about airport operational efficiency models generally disregard the correlation between operational efficiencies and economic drivers. The goal of this study is, firstly, to isolate and detail the key economic drivers and then find their efficient frontier. The methodology employed was Data Envelopment Analysis (DEA) as a non-parametric and linear programming model. It provides relative measures of efficiency using multiple inputs and outputs for a given Decision-Making Unit (DMU) without requiring a prior production function. The number of variables in this study was limited in function of the DMUs analyzed, which consisted of the following Brazilian airports: Congonhas Airport (CGH), Guarulhos International Airport (GRU) and Viracopos International Airport (VCP). Two of the airports, GRU and VCP, were found to be efficient considering this study’s combination of very limited variables, meaning that theses airports, from this isolated standpoint, are maximizing their commercial, passenger parking and marketing revenues, given their terminal area and the number of yearly passengers.</p>