Good governance practices through electronic government (eGov) platforms can be suitable instruments for strengthening the outcomes of smart city policies. While eGov is the application of information and communication technologies to public services, good governance defines how well public authorities manage public and social resources. Contemporary public management views, such as ‘new public service’, include citizen participation as a critical factor to sustainable government in smart cities. Public services, in the age of digital technology, need to not only be delivered through eGov platforms, but also need to be coproduced with the engagement of social players, e.g., citizens. In this sense, eGov platforms act as digital commons, and conceived as digital spaces, where citizens and public agents interact and collaborate. In this paper, we presented the Municipal eGov Platform Assessment Model (MEPA), which is a model specifically developed to evaluate eGov platforms regarding their potential to promote commons in smart cities. The study applied MEPA to 903 municipal websites across Brazil. The results revealed that the majority of investigated Brazilian eGov platforms have only a low level of digital commons maturity. This finding discloses less citizenship coproduction, and fewer opportunities for city smartness. As the MEPA model offers public authorities an instrument to depict weaknesses and strengths of municipal eGov platforms, its adoption provides an opportunity for authorities to plan and manage their platforms to act as promoters of digital commons and citizen coproduction.
The aim of this article is to analyse publications about Integrated Management Systems (IMS) and identify research opportunities. We conducted a literature review using the software EndNote to index the articles, and identified features related to IMS based on a systemic analysis. The interest of firms in implementing standards for Quality, Environmental, and Occupational Health and Safety, respectively, ISO 9001, ISO 14001 and OHSAS 18001 is increasing, however, managing these three separate systems is a challenge. Some of the reasons that we presented in these articles for implementing IMS include satisfying customers’ requirements and responding to government appeals. Finally, we identified from the portfolio of articles the most cited authors, articles, barriers and difficulties for implementing IMS.
RESUMOAs iniciativas de implantação de projetos de governo eletrônico são um fenômeno global e nas últimas décadas é relatado um alto índice de fracasso. O ambiente governamental, contexto desses projetos, é complexo, repleto de ações desarticuladas, regras rígidas e tem o envolvimento de muitos atores, com interesses diversos; dentre eles, as empresas de software. Diante desta perspectiva, o objetivo deste trabalho é aplicar a metodologia CommonKADS para apoiar a gestão de projetos de governo eletrônico e a memória organizacional resultante. Para esse fim utilizou-se a visão qualitativa de pesquisa baseada em entrevistas semiestruturadas com dez representantes deste ramo em Florianópolis e, em seguida, aplicou-se o CommonKADS; como resultado, foi sugerido um sistema baseado em conhecimento (SBC) para integrar os artefatos de memória organizacional produzidos pela empresa.Palavras chave: Governo eletrônico. Fatores críticos de sucesso. CommonKADS. Gestão de projetos.Applying the CommonKADS methodology in the implementation of e-gov projects in the perspective of a software company
ABSTRACTThe initiatives of e-government projects are a global phenomenon and in the last decades, research reports a high rate of failure. The governmental environment, context of these projects, is complex, full of disarticulated actions, rigid rules and has the involvement of many actors, with diverse interests, amongst them, software companies. From this perspective, the objective of this work is to apply the CommonKADS methodology to support the management of e-government projects and the resulting organizational memory.To achieve this purpose, the research team employed a qualitative research approach and ten semi-structured interviews with representatives of software companies in Florianópolis were applied, followed by the application of the CommonKADS. As a result, a knowledge-based system was suggested to integrate the artifacts of organizational memory produced by the company.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.