Patients intended to use more information for future choices than they used for past choices. For future choices, most patients prefer a summary measure on quality of care over more detailed measures but seem to value that they were already treated in that hospital or a hospital's good reputation even more.

Adverse outcome experience may change the information patients use (on quality of care) to choose a future hospital.

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Surgery-specific and quality of care information are more important than general information when patients choose between hospitals.

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