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The paper proposes a simulation framework for planning, managing and controlling urban delivery schemes taking into account the real-time occupancy of delivery bays and the possibility to drive transport operators in their delivery tours providing personal and real-time information. A methodology that allows the real-time management of urban delivery operations (including prior booking) to be simulated and the performance indicators (to be used in the ex-ante assessment of delivery scenarios) to be computed was developed, on top of an application for testing the presented methods and for pointing out the importance of using telematics applications for managing and controlling such operations. Significant results were obtained according to some management and operations control rules

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The paper aims at introducing an advanced delivery tour planner to support operators in urban delivery operations through a combined approach which chooses delivery bays and delivery time windows while optimizing the delivery routes. After a literature review on tools for the management and the control of the delivery system implemented for optimizing the usage of on-street delivery bays, a prototypical tour delivery planner is described. The tool allows transport and logistics operators to book the delivery bays and to have real-time suggestions on the delivery tour to follow, through the minimization of the total delivery time. Currently, at development phase, the tool has been tested in a target zone, considering the road network and time/city delivering constraints and real-time data about vehicles location, traffic and delivery bay availability. The tool identifies the possible tours based on the delivery preferences, ranks the possible solutions according to the total route time based on information on the road network (i.e. travel time forecasts), performs a further optimization to reduce the total travel times and presents the user the best alternative along with the indications of which delivery bay to use in each delivery stop. The developed prototype is composed by two main parts: a web application that manages communication between the database and the road network simulation, and, an Android mobile App that supports transport and logistic operators in managing their delivering, pre trip and en route, showing and updating routing based on real-time information.

This article presents a comprehensive framework which identifies the relevant factors that can influence the standard adoption process, along with insights for performing a qualitative perspective analysis on the possible market diffusion of a specific standard under development or under review. This article also shows an example of framework application to the ISO 22400 standard, evidencing organizational and managerial implications on the standard adoption process.

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