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The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies' logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.

According to different rapports, one of the most important challenges of nowadays is food security and waste problem. These are also the Sustainable Development Goals till 2030 such as "Zero Hunger", "Responsible Production and Consumption". Strategic and operational interventions can be prioritised across national, regional or industry level in food supply chains. The aim of this article is to present the possibility of using supplier relationship management in securing food and reducing waste. The considerations are based on the following scientific methods: literature analysis, a survey performed using Computer Assisted Telephone Interview among Polish organic distributors. In the article, the role of supplier relationship management in reassuring sustainable business was underlined. As a result, the portfolio of tools and advices for practical use, mostly by purchasing and procurement departments, in food securing and reducing waste was presented. The most important ones are as follows: traceability, measuring performance, evaluations and collaborative actions.

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