The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

Abstract. Predictive business process monitoring methods exploit logs of completed cases of a process in order to make predictions about running cases thereof. Existing methods in this space are tailor-made for specific prediction tasks. Moreover, their relative accuracy is highly sensitive to the dataset at hand, thus requiring users to engage in trial-anderror and tuning when applying them in a specific setting. This paper investigates Long Short-Term Memory (LSTM) neural networks as an approach to build consistently accurate models for a wide range of predictive process monitoring tasks. First, we show that LSTMs outperform existing techniques to predict the next event of a running case and its timestamp. Next, we show how to use models for predicting the next task in order to predict the full continuation of a running case. Finally, we apply the same approach to predict the remaining time, and show that this approach outperforms existing tailor-made methods.

Process mining techniques are able to extract knowledge from event logs commonly available in today’s information systems. These techniques provide new means to discover, monitor, and improve processes in a variety of application domains. There are two main drivers for the growing interest in process mining. On the one hand, more and more events are being recorded, thus, providing detailed information about the history of processes. On the other hand, there is a need to improve and support business processes in competitive and rapidly changing environments. This manifesto is created by the IEEE Task Force on Process Mining and aims to promote the topic of process mining. Moreover, by defining a set of guiding principles and listing important challenges, this manifesto hopes to serve as a guide for software developers, scientists, consultants, business managers, and end-users. The goal is to increase the maturity of process mining as a new tool to improve the (re)design, control, and support of operational business processes

The Business Process Modelling Notation (BPMN) is a standard for capturing business processes in the early phases of systems development. The mix of constructs found in BPMN makes it possible to create models with semantic errors. Such errors are especially serious, because errors in the early phases of systems development are among the most costly and hardest to correct. The ability to statically check the semantic correctness of models is thus a desirable feature for modelling tools based on BPMN. Accordingly, this paper proposes a mapping from BPMN to a formal language, namely Petri nets, for which efficient analysis techniques are available. The proposed mapping has been implemented as a tool that, in conjunction with existing Petri net-based tools, enables the static analysis of BPMN models. The formalisation also led to the identification of deficiencies in the BPMN standard specification.