ResumenEl surgimiento de la teoría de las relaciones humanas en la administración incorporó aspectos influyentes en la productividad empresarial, como el clima organizacional y su impacto en el comportamiento y eficiencia de las personas que conforman la empresa. Elementos como los enmarcados en el factor C, sumados a un modelo de negocios estructurado, propician una mejora continua en los procesos y en el sentimiento de bienestar y sentido de pertenencia de las personas. Este artículo presenta un modelo que, a través de técnicas de aprendizaje experiencial, permite el diagnóstico de los factores internos y externos que pueden afectar la productividad empresarial, desde el punto de vista de las relaciones humanas, identificando los paradigmas limitantes que impiden un avance y desarrollo sostenido.Palabras clave: administración; capital humano; competitividad; cultura organizacional; modelo de negocio. AbstractThe emergence of human relations theory in management incorporated influential aspects of business productivity such as the organizational climate and its impact on the behavior and the efficiency of the people who constitutes the company. Elements such as those framed in Factor C, combined with a structured business model, lead to a continuous improvement in the processes, in the sense of well-being and in the sense of belonging of the people. This article presents a model that through experiential learning techniques allows for the diagnosis of internal and external factors that can affect business productivity from the point of view of human relations by identifying the limiting paradigms that impede progress and sustainable development.
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