of practical valueThis research has practical value in two primary areas. First, its purpose is to provide a common basis for data collection for those in the research community investigating prescriptive models of TQM, how it works, and what makes it work. By accomplishing this goal, the discrepancies in research results that are dependent on their differing survey instruments is minimized.As a proven and tested "definition" of TQM, this instrument also becomes valuable to those in industry. They can use it to audit how much of TQM they have succeeded in incorporating into their organizations. They can even use the audit results to steer resources into the right places to gain the most improvement.

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