This research is mainly concerned with the reasons why many
organizations remain rooted in the early quality eras and what prevents
them from making the transition to the era of strategic quality
management. The study examined the characteristics of 13 organizations
at various stages of their quality initiatives. Interviews were
conducted on a face‐to‐face basis using a semi‐structured questionnaire
in order to obtain an in‐depth picture of each organization. The results
enabled organizational profiles to be constructed, identifying in
particular the key characteristics of those organizations which had
successfully integrated their quality initiative into organization
strategy. These findings provide useful learning for those organizations
wishing to progress their quality initiatives.
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AbstractThe authors address the failure of companies to reach a sufficiently mature stage of quality required to be truly competitive and to exhibit the characteristics of so-called "excellent companies". The authors set out to answer some hard questions identified during their research: for instance, why is it that companies know what they should be doing but fail to do it? Why is it that barriers to progress fail to be overcome? Why is there such a large gap between management theory and practice? Five themes emerge which offer a means of exploring these issues in greater depth in order to develop a way of resolving them: competitiveness -the challenges faced by industry today; current "state of the art" strategic quality managementwhere are we?; the learning organisation; the role of selfassessment frameworks; performance management system approaches.
Contemporary universities services quality level concerns mainly the education efficiency evaluation that results from the learning outcomes realization and innovative features of the teaching programs that differs universities offers. Technical universities' attention is focused on ministerial requirements fulfillment which are strictly concentrated on the obtaining of students' skills expected by the employers' market. Analysis of the university services quality ignores common expectations of students and candidates for students related to the technical or functional quality such as university facilities and administrative workers empathy. The aim of this study is to identify the expectations of both students and candidates for studies at technical universities. This allows identifying a level of the university services quality and areas that needs improvement in terms of not only the educational services but also technical university facilities. Results show significant importance of the all examined service quality aspects in the context of candidates expectations and students' perception. Research findings also support the university development within the scientific research process assistance.
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