Organizational culture and job satisfaction are the most important factors for any university. Research into how satisfied professors are with university culture is crucial in finding ways to increase job satisfaction in the present as well as the future. The aim of our study is to investigate whether the type of organizational culture has any effect on job satisfaction and whether there are any differences between Serbia, Slovenia, and Bosnia and Herzegovina. The study was conducted on 489 professors at universities and colleges in Serbia, Slovenia, and Bosnia and Herzegovina. The study shows that university professors in the three investigated countries have a moderate level of job satisfaction. The case study method was used. The data collection technique applied was a survey conducted among university professors. The survey was conducted electronically, via Google Forms, and the key instrument was a questionnaire. The data were processed using SPSS Statistics 21. The results of the study show that improving perceived organizational support can increase the level of job satisfaction of university professors. It is also very important to emphasize the importance and originality of this study since similar studies have not been conducted before in the three countries mentioned.
The research subject of this paper is the satisfaction of the citizens of Rijeka with higher education as a public service. The papers aims to a) determine the elements of the construct of citizen satisfaction with higher education as a public service and identify opportunities to enhance citizen satisfaction, that is, raise it to a considerably higher level, and b) to contribute to the creation of higher-education policies in modern circumstances to ensure that all members of society are satisfied with this public service. Research starts from the main hypothesis that most of Rijeka's citizens are satisfied with higher education as a public service. Auxiliary hypotheses are also formulated. The main and auxiliary hypotheses are tested using descriptive statistics, cluster analysis, the t-test and variance analysis (ANOVA). The main conclusion of this paper is that the satisfaction of Rijeka's citizens with the quality of services provided by higher education is above average, in particular with the availability of occupations provided by the various types of faculties. On the other hand, the citizens of Rijeka are dissatisfied with the ties between businesses (employers) and the academic community, and with the low degree to which jobs are ensured for top students. Statistically significant differences, with regard to the level of satisfaction with higher education as a public service, are evident among citizens with different educational backgrounds.
The paper aims to determine the interdependence between quality ratings and the level of satisfaction of Rijeka’s inhabitants with the city’s public urban transport system. The purpose of the study is to identify the effects that the individual elements of citizens’ satisfaction with public urban transport services have on public urban transport quality ratings. To accomplish the study’s objective and purpose, and to prove the main hypothesis that there is a statistically strong and positive relationship between quality ratings and satisfaction with public urban transport, numerous scientific methods have been applied, in particular the survey method, the method of analysis and synthesis, and the methods of descriptive and inferential statistics. The study’s main finding points to the low quality of Rijeka’s public urban transport system and to the low level of satisfaction of citizens with the system. A statistically strong and positive relationship was found between quality ratings and the satisfaction of citizens with public urban transport services. Citizens are the least satisfied with the frequency of public transport intensity and the availability of urban transport in evening.
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