Resumo: Prestar cuidados ao ser humano hospitalizado requer muita competência e segurança e negligenciar essa assistência possibilita erros imensuráveis que acarreta danos indesejáveis, tanto ao paciente quanto para o profissional e o serviço de saúde. Por isso é de extrema relevância caracterizar a clientela assistida principalmente quando se trata de recém-nascidos de alto risco. Portanto, objetivou-se com este trabalho, de forma geral caracterizar os RNs internados em UTIs Neonatais, elencando os principais distúrbios responsáveis pelas internações dos RNs. Foi realizada uma busca ativa nas bases de dados eletrônicos MEDLINE/ PubMED e LILACS, e na SciELO.. A amostra foi constituída de 05 artigos científicos indexados nos bancos de dados de acesso livre: Sistema Online de Busca e Análise de Literatura Médica (MEDLINE) e Literatura Latino Americano e do Caribe em Ciências de Saúde (LILACS). A pesquisa foi desenvolvida nos meses de janeiro a março de 2016. Por essas considerações é necessário dentro dessas unidades conhecer o perfil sócio demográfico desses RNs assim como os principais distúrbios que os acometem pensando em estabelecer as melhores estratégias assistenciais buscando melhorar a qualidade dos cuidados prestados.Descritores: Recém Nascidos; Enfermagem Neonatal; Unidade de Terapia Intensiva Neonatal. Characterization Newborn Hospitalized in Intensive Care UnitsSummary: Providing care for the hospitalized human requires a lot of competence and security and neglecting this assistance allows for immeasurable errors that lead to undesirable damages to both the patient and the professional and the health service. Therefore it is extremely important to characterize the assisted clientele mainly when it comes to high risk newborns. Therefore, the objective of this study was to characterize the infants hospitalized in Neonatal ICUs, listing the main disorders responsible for NB hospitalizations. An active search was performed in the electronic databases MEDLINE / PubMED and LILACS, and in SciELO. The sample consisted of 05 scientific articles indexed in the databases of free access: Online System of Search and Analysis of Medical Literature (MEDLINE) and Latin American and Caribbean Literature in Health Sciences (LILACS). The research was developed from January to March 2016. For these considerations it is necessary within these units to know the socio-demographic profile of these newborns as well as the main disturbances that affect them, thinking of establishing the best care strategies to improve the quality of the care that is provide.
Abstract:There is now a growing need for improvement in health services provided in all health institutions. One possible strategy with this aim is to identify factors that may directly interfere with the quality of care and, therefore, determine the satisfaction of the user of this service . The purpose of this study was to evaluate the level of satisfaction of postpartum women admitted to a maternity ward, taking into account the existing structure and services provided by the institution. This is an exploratory, descriptive research of quantitative nature developed at the Deodato Cartaxo maternity hospital, belonging to the Regional Hospital of Cajazeiras, located in the municipality of Cajazeiras, Paraiba State in Brazil. The population was composed of hospitalized puerperal women and the sample of 100 woman was performed for convenience, systematic of the proportional type with a sample error of 5%. The data collection period was between the months of august and september 2015. The instrument of data collection was SERVQUAL, evaluating its five quality indicators (tangibility, reliability, attendance, safety and empathy). The results were presented in table form with their respective absolute and relative frequencies. Among the indicators studied, reliability, care and security were the ones that generated the most satisfaction among the puerperal woman and tangibility was referred to as an indicator of dissatisfaction among the users.
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