Communication should occur constantly, in order to guide managerial activities, allowing for the necessary job information, motivation and satisfaction. This study aims to analyze the contribution of the research produced on communication in nursing management, considering the literature published in Brazilian journals. Integrative Literature Review was used, including dissertations, theses and articles indexed in Latin American and Caribbean Health Sciences (LILACS), Medical Literature Analysis and Retrieval System Online (MEDLINE) and Bibliographic Database of the University of São Paulo (DEDALUS), between the years of 1998 and 2008. Strengthening the communication process and guaranteeing that it occurs in a clear and efficient way is essential for nursing management. Through efficient communication, nurses ensure the identification of individual and collective problems, thus making it possible to relate them to the analysis of the found situation and direct them towards a planning of appropriate and effective care.
This study aims to characterize the communication process among nursing assistants who work in vehicles of the basic life support of the mobile emergency service, in the coordination of this service, and in the unified medical regulation service in a city of the state of São Paulo, Brazil. This descriptive and qualitative research used the thematic content analysis for data analysis. Semi-structured interviews were used for the data collection, which was held in January, 2010. Results show diffculties in communication with both the medical regulation service and the coordination. Among the most highlighted aspects are failures during the radio transmission, lack of qualified radio operators, difficult access to the coordination and lack of supervision by nurses. However, it was possible to detect solutions that aim to improve the communication ana consequently, the service offered by the mobile emergency service.
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