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Purpose -The purpose of this paper is to examine European citizen engagement for enhancing emergency management and, more specifically, in the context of the terrorist attacks which occurred in Paris, France on November 15, 2015. To do so, two main research questions are raised. First, are there differences in the levels of citizen engagement between the country affected, France, and other European countries? Second, what factors foster a high level of citizen engagement in France? Design/methodology/approach -First, a comparative content analysis of the Facebook pages of local governments in France and other capital cities of the European Union (EU) was carried. Second, a multivariate regression analysis was performed.Findings -Although the level of online citizen engagement was greater in France than in the other EU cities analyzed, similarities were detected in the messages sent, responses and moment of participation. Moreover, there are certain types of online social behavior that encourage interactive conversations among citizens as well as between citizens and their local governments. Practical implications -This research enables local governments to understand the similarities and differences between citizens and local governments from the affected country and those from outside it when using social media to engage in emergency management. It also provides further insight for managers of local governments in the country affected with regards to the need to be aware of the influence of online collective behavior that emerges from the information they publish. As a result, the attainment of a high level of citizens' participation in their social media can differ. Originality/value -This paper advances in the scarce knowledge of high levels of online engagement (conversational interactions) in emergency situations.

Purpose The purpose of this paper is twofold: to identify legislators’ policy on the mandatory, online proactive disclosure of information; and to identify environmental influences on behaviour in this respect. To implement these proactive policies on transparency included in the legislative frameworks, internet websites are being used as a means of disseminating this proactive information. Design/methodology/approach To achieve these goals, by application of the theories used to analyse the causes of information disclosure, the authors first developed an index of online proactive disclosure; then, by means of a regression analysis, the authors examined and tested eight hypotheses related to environmental variables. Findings The results obtained show that legislators have chosen to require scant online proactive information on which to base institutional legitimacy, and that in this respect they are influenced by how long the previous laws have been in force, by the level of public sector borrowing and by the degree of political commitment among the population. Originality/value The results obtained from this study will provide valuable information for future legislators and for civil society about information policies, clarifying the amount and nature of information that, according to the authorities, should be disclosed without the need for prior request. The paper is also intended to stimulate the development of further research in this area, by showing how different economic, political, social, cultural and institutional contexts influence the decisions taken regarding the public information that must be reported proactively to stakeholders.

The many cases of corruption that have come to light, among other scandals, have led the public to lose faith in the management of public institutions. In order to regain confidence, the government needs to inform its citizens of all its actions. Public information should be accessible and controlled by means of a regulatory framework. The aim of this chapter is to analyze the transparency achieved and the progress still needed to be made by Dominican Republic municipalities with regards to complying with the requirements of the law on public information management. The chapter discusses the voluntary transparency achieved and factors that affect the implementation of information policies. The results highlight deficiencies in certain areas of online public information disclosure. The population size, economic capacity and electoral turnout are all factors that affect the online dissemination of public information by local governments in the Dominican Republic.

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