There is an increasing demand for the healthcare industry in developing economies to reform their existing fragmented paper-based systems to take advantage of the several opportunities that digitalisation brings. However, the existence of specific contextual factors constrains the process of digitalisation in most developing economies. Underpinned by the concepts of installed base and cultivation, this chapter adopts a qualitative multiple-case study approach to examine the contextual factors that influence the development, implementation, and adoption of digital health systems in the Ghanaian and Nigerian contexts. Results of this chapter reveal 13 key challenges and their corresponding mitigating strategies that were adopted in specific instances to facilitate digitalisation in both contexts. A comparison of findings for the two contexts is also discussed.
In this era of competitive market and ever sharply changing market trends, there is a need for timely and integrated engagement of information systems for effective decision making. Developed countries and developed economies are evolving their information systems by aligning them to incorporate adaptive approaches to business models in realtime with forecasting capabilities. This has seen changes leading to the adoption of service-based system integration to big data platforms. Developing economies and developing countries, to some extent, incorporate business intelligence techniques in evaluating their data to make informed decisions. In our work, we considered the banking sector in developing economies with focus on Ghana as a case study in assessing the impact of the adoption of business intelligence tools with respect to its usefulness in the competitive emerging financial market. At the end of our study, those who adapted the approaches in business intelligence have experienced effective competitive advantage and dominance in the market and have excelled in their product delivery to customer satisfaction.
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