Drones in the Digital Transformation of Healthcare Delivery in Africa

Anim-Yeboah, Samuel; Apau, Richard; Preko, Mansah

doi:10.1007/978-3-030-77987-0_2

Cited by 5 publications

(1 citation statement)

References 30 publications

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“…Thomas and Bond (2014), for example, explained how advances in technology have contributed to the obesity epidemic and worsened health statuses across the globe due to reduced opportunities for physical activities. Other studies, including Preko, Shabaya and Anim‐Yeboah et al (2022), have also outlined a myriad of unintended consequences of digital health technologies from both providers' and consumers' perspectives. While the literature provides several theoretical conceptualizations of the impact of these digital technologies on the healthcare industry in general, the viewpoint of the ultimate stakeholder, that is, the healthcare consumer , who is the final consumer of the technology (Palvia et al, 2017) is acutely lacking in literature, particularly from the perspectives of DCs.…”

Section: Introductionmentioning

confidence: 99%

The impact of digital health technologies on the quality of service delivery: A pre and post assessment of the healthcare consumer's experiences in Ghana

Preko,

Budu

2024

E J Info Sys Dev Countries

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This study takes into account the pre and post experiences of the healthcare consumer in a developing country context regarding the use of digital technologies in receiving healthcare services. The study proposes a conceptual framework which suggests that the digitalization of healthcare services may present both tangible and intangible outcomes to the healthcare consumer. Underpinned by the SERVQUAL model, this study adopts a qualitative approach to explore the pre and post‐digitalization experiences of healthcare consumers in Ghana. Findings reveal that seven out of the nine dimensions used in the study's assessment gave positive outcomes on the consumers' post‐digitalization experiences, despite claims of the social inequalities that characterize developing countries (DCs) like Ghana. The study further reveals how the patient‐centered eHealth concept which is gaining considerable attention in Information Systems (IS) healthcare research, has not been fully adopted in some DC contexts. This study presents both practical and theoretical implications for all relevant stakeholders within the healthcare ecosystem.

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Section: Introductionmentioning

confidence: 99%