There has recently been a call for revisiting the effect of technology on guest experience in hotels. Technology has been gradually and usually applied to the hospitality industry. Hence, the present study identifies the effects of the agreement of the guest room technology adoption the perspective of hotel guests on their choice of the hotel. A questionnaire survey was adopted to collect data from guests in the four and five stars' hotels in Luxor and Aswan governorates to investigate the impacts of individual-level importance on the technology acceptance in guests' rooms. This study aims to investigate the special effects of advanced technology in hotels' rooms on guest loyalty. This study observed in-room technologies and identified the ones realized to be mission critical for the hotel guests. It also determined the differences in guest empowerment technology preferences and expectations across generations and travel frequency. Moreover, it investigated whether the quality of in-room technologies impressions guests' decision in choosing a hotel. The data were collected through personal meetings with the guests, hotels, as well as Google drive, hotels mails and social media. (500) questionnaires were distributed, only (428) samples were correctly ready to be analyzed. Important finding of this study was that a plurality of respondents informed that the availability of new guest-room technologies would favorably impact their decision to choose a hotel.
Special events are considered among the most important tourism patterns that can bring substantial benefits, promote tourist destinations, achieve multiple developmental, economic, social, cultural and environmental benefits to tourism and hospitality sectors. The main purpose of this research is to assess the impact of special events on the promoting and development of the tourism and hospitality sectors in tourist destinations. Conference of the parties (Cop 27) was chosen to conduct the field study. The quantitative method was used, (185) valid questionnaires were a data collection tool, where it was distributed to the general managers, deputy directors, executive directors, head of departments and the employees in hotels. It was also distributed to tourism officials and the tourism companies; the structural validity of the questionnaire was assessed by confirmatory factor analyses (CFA). Results showed that there is a positive statistically significant correlation between organizing the special events, promoting tourism and developing the tourism and hospitality sector in the tourist destination. Finally, the study contributed to providing important conclusions and recommendations about the, economic, social, cultural and environmental effects of special events on developing tourism and hospitality sectors, as well as promoting Sharm El-Sheikh, as an international tourist destination, in particular and Egypt in general.
This research provides new insights into a relatively new area in contemporary management field in the hospitality industry, namely strategic intelligence. In addition, this study paid great attention to the impact of strategic intelligence with its various dimensions on the effectiveness of crisis management. This research aimed to measure the impact of strategic intelligence dimensions at the senior management levels in four and five star hotels in Luxor and Aswan governorates in Egypt. Maccoby & Scudder model was adopted with the following five dimensions; foresight, strategic vision, systematic thinking, partnership and motivation. The research used qualitative approach, 200 questionnaire forms were distributed to hotel general managers, deputy general manager and head of department either online or handed questionnaire. (178) forms were returned with (89%) response rate. The main result showed that, the dimensions of strategic intelligence were adopted by the investigated hotels which enable them to manage crises in remarkable manner. The results also highlighted a significant relationship between strategic intelligence and crisis management. The researchers made some recommendations. The most important of these was the selection of administrative leaders, raising awareness of the dimensions of strategic intelligence, motivating administrators and employees to return to SI practices, encouraging continuous training of managers in hotels and qualifying them to invest in the dimensions of intelligence in a technological way.
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