PurposeEmployee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts.Design/methodology/approachThe study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions.FindingsThe findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable.Research limitations/implicationsThe findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective.Originality/valueThis study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization.
The purpose of this research is to investigate the influence of the push factors in terms of knowledge seeking, ego enhancement, rest & relaxation and spending capacity and the pull factors namely environment safety, cultural and historical attraction and tourism facilities on the average length of stay (in days) of the tourist visitors from European Countries to Malaysia. The primary data collection has been undertaken in Malaysia among the European tourists' visitors. A total of 107 European tourists' are the respondents of the study and their responses are used for multivariate data analysis. The findings of the study reveals that push factor namely 'spending capacity', 'rest and relaxation' are the major predictors and are highly positively significant on the average length of stay of European visitors to Malaysia. On the other hand, 'environment safety' has negative effect on the tourists' average length of stay. Tourism industry is the major market player for Malaysia in terms of revenue generation and therefore, the ultimate implications of the present study are useful to policy decision makers and Tourism Malaysia to strategies their marketing plans to attract European tourists to Malaysia.
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