A Product Service-System (PSS) is an integrated combination of products and services. This western concept embraces a service led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed.On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarises available tools and methodologies, and identifies future research challenges. AbstractA Product Service-System (PSS) is an integrated combination of products and services. This western concept embraces a service led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed.On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarises available tools and methodologies, and identifies future research challenges.

Purpose: This paper presents a framework that will help manufacturing firms to configure their internal production and support operations to enable effective and efficient delivery of products and their closely associated services.Design/methodology/approach: First we establish the key definitions and literature sources directly associated with servitization of manufacturing. We then develop a theoretical framework that categorises the key characteristics of a manufacturer's operations strategy, this is populated using both evidence from the extant literature and empirical data.Findings: The framework captures a set of operations principles, structures and processes which can guide a manufacturer in the delivery of product-centric servitized offering. These are illustrated and contrasted against operations that deliver purely product (production operations) and those which deliver purely services (services operations).Limitations/implications: The work is based on a review of the literature supported by data collected from an exploratory case study. Whilst it provides an essential platform, further research will be needed to validate our framework.Originality: The principal contribution of this paper is a framework which captures the key characteristics of operations for product-centric servitized manufacture.

No abstract

A note on versions:The version presented here may differ from the published version or, version of record, if you wish to cite this item you are advised to consult the publisher's version. Please see the 'permanent WRAP URL' above for details on accessing the published version and note that access may require a subscription. (Stevens, 1989). The purpose of that original work was to examine the stateof-the-art in supply chain management (SCM). There have been substantial changes to the landscape within which supply chains function and changes to supply chains themselves. Given these changes it is appropriate to re-visit what is the new state-ofthe art and determine whether the 1989 conceptualization requires extending. We also attempt to assess whether the evolution of SCM is associated with improved financial performance.Approach -We take a conceptual approach to suggest that SCM is undergoing a transition to devolved, collaborative supply chain clusters. In addition, we consider imperatives and models for supply chain change and development. In line with the 1989 work, many of the observations in this invited paper are based on the primary author's experience. We use a selection of financial data from leading firms to assess whether SCM and changes in supply chain operating models have affected financial performance.Findings -We synthesize a number of models of SCM that extend the original, highly cited work. These include goal-oriented networks and devolved, collaborative supply chain clusters. We also find the association between the evolution of SCM and financial performance over time is equivocal.Practical implications -This work proposes two additional operating models that firms can implement in order to improve the efficacy of their supply chains.Originality -We extend Stevens (1989) original work by synthesizing a number of additional models for SCI.

The web is having a significant impact on how firms interact with each other and their customers. Past stumbling blocks for supply chain integration such as high transaction costs between partners, poor information availability, and the challenges of managing complex interfaces between functional organizations are all dissolving on the web. In this paper, we examine how the web is changing supply chain management. We present a survey of emerging research on the impact of e‐business on supply chain management including descriptive frameworks, analytical models, empirical analysis, and case studies. We classify the work into three major categories: e‐commerce, e‐procurement, and e‐col‐laboration.

Information security and privacy in the healthcare sector is an issue of growing importance. The adoption of digital patient records, increased regulation, provider consolidation, and the increasing need for information between patients, providers, and payers, all point towards the need for better information security. We critically survey the research literature on information security and privacy in healthcare, published in both information systems, non-information systems disciplines including health informatics, public health, law, medicine, and popular trade publications and reports. In this paper, we provide a holistic view of the recent research and suggest new areas of interest to the information systems community.

No abstract

No abstract