State-of-the-art in product-service systems

Abstract

A Product Service-System (PSS) is an integrated combination of products and services. This western concept embraces a service led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed.On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarises available tools and methodologies, and identifies future research challenges. AbstractA Product Service-System (PSS) is an integrated combination of products and services. This western concept embraces a service led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed.On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarises available tools and methodologies, and identifies future research challenges.

Why Is Ownership an Issue? Exploring Factors That Determine Public Acceptance of Product-Service Systems

“…Common examples of business-to-consumer Use-oriented services include car sharing schemes, as well as corporate example of peer-to-peer accommodation sharing (Airbnb), whilst other models, such as the idea of library of things (where individuals can borrow everyday items such as tools or kitchen appliances) are currently more niche. However, examples of the most innovative business models mainly exist within business-to-business markets [12]. These Results-oriented services include examples such as Rolls Royce's aircraft service package "Power-by-the-Hour" for engine repair and remanufacture and Phillip's pay-per-lux model of lighting services.…”

Encyclopedia of Corporate Social Responsibility

“…By increasing the service portion of innovations, the consumption of resources can actually be decoupled from its value proposition and therefore poses great advantages for SOI. Indeed, at least three different product service combinations qualify for this (Baines et al 2007;Mont 2001;Tukker 2004):  Product-oriented PSS add a service to the initial product. For example, the product take-back service (end-of-life phase) allows the producer to recycle or remake the product and thus contributes to environmental (but also to economic) value.…”

A Sustainability Lifecycle Assessment of Products and Services for the Extended Enterprise Evolution

“…Actually, the modern sustainability thinking considers three dimensions: environment, economy, and social wellbeing [8]. From the economical viewpoint, services can create new market potentials and higher profit margins, and can contribute to higher productivity by means of reduced investment costs along the lifetime as well as reduced operating costs for the final users [9]. From an ecological viewpoint, product-services can be more efficient thanks to a more conscious product usage, an increased resource productivity and a close loop-chain manufacturing as reported by some examples [9,10].…”