Background: patient satisfaction is one indicator of the success of health services and an important aspect that must be achieved by all health services institutions. Quality services are a form of patient acknowledgment of services received. Some studies employ satisfaction levels to determine a patient’s satisfaction. Aim: This study aims to examine the relationship between the quality of service and the level of patient satisfaction of health care participants in outpatients at the Bailang Public Health Center. Method: This study uses a cross-sectional design. Using a purposive sampling technique, as many as 37 respondents agreed to use. Service quality data is collected using a questionnaire sheet. Data were analyzed using the Fisher Exact Test statistical test, with a significance level of 95% (p <0.005). Results: the analysis showed a significant relationship (p = 0.014) between service quality and patient satisfaction. This research shows that service quality greatly increases patient satisfaction. Improvement of the quality of services provided will increase patient satisfaction. The findings in this study are expected to be a reference to improve the quality of BPJS services in the general public and specifically at the Bailang Puskesmas.
Dental caries is a major dental health problem and often occurs in school-age children 6-12 years as well as children. The objective of this study was to determine the effectiveness of Health Education by using a model of Lasallian education to increase knowledge and behavior dental care of children. The design of this study was True experiment. The independent variable is Lasallian health education and the dependent variable is the knowledge and behavior of children. There are 56 respondents were recruited in this study. Respondents were divided into two groups: the experimental group and the control group consist of 28 people for each group. Data collected by using a questionnaire. Data was analyzed using the Wilcoxon test and Mann Whitney.The results showed there is no significant difference in knowledge and behavior of dental care before and after treatment. At the Mann Whitney test for knowledge, pre-test phase P = 0.654> 0.05 and a post-test 0.00 <0.05 means that the pre-test knowledge there is no difference between the experimental group and control group in post-test have knowledge there is a difference between experimental group with the control group. To conduct pre-test phase P = 0.374> 0.05 and a post-test 0.00 <0.05 means that the pre-test there were no differences in behavior between the experimental group and control group in post-test have behavioral differences between the experimental group and control group. Based on the results can be concluded that health education of Lasallian effectively improve the knowledge and behavior of dental treatment of children aged 6-12 years in Public Elementary School Tanamon District of Sinonsayang.
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