This paper provides a critical analysis on the impact of world-class manufacturing practices on company performances in the manufacturing sector based on a survey conducted on various manufacturing companies in Malaysia. The result gathered was used to developatheoretical framework that will be used to investigate whether the quality, cost, delivery and flexibility may affect the performance of bottom line in these manufacturing companies.The theoretical framework is also formed based on a comprehensive review of existing manufacturing management literature to propose the “World Class Manufacturing (WCM) Framework" to achieve manufacturing excellence.It is a combination of these three approaches which offers complementary outputs, which form the basis for pursuing superior performance in manufacturing.This paper presents the WCM Framework and addresses the possible synergy of concurrent application of TQM, JIT and TPM. A discussion of the various practices used in the Framework provides not only guidance on how to implement the Framework, but also an instrument to measure the status of its implementation. It is expected that the concurrent application of TQM, JIT and TPM, via their accompanying practices, may bring about significant improvements in quality, cost, delivery and flexibility.
As a continuation of the previous paper by the same authors, this article presents a critical analysis on how companies practicing world class manufacturing (WCM) have to modify their ways of measuring performance in their efforts to attain manufacturing excellence. In doing so, implications of implementing WCM methods in measuring company performance are elaborated. While business performance depicts a company's ability to satisfy customers' needs, hence customers mostly perceive their measurement; manufacturing performances can be used as yardsticks to assess the effectiveness of its resources to satisfy the customer. This paper proposes 15 manufacturing performance as key performance indicators for a company pursuing WCM.
Based on a comprehensive survey of existing manufacturing literature, the importance of the integrated production system in achieving manufacturing excellence is elaborated. In doing so, world-class manufacturing and manufacturing excellence are revisited. Four models of WCM and three concepts of ME are reviewed. Each element, which is considered to constitute WCM, is also discussed in detail. The impact of TQM, JIT, and TPM, individually and concurrently on company performance is exhaustively reviewed. Previous models of the integrated models are also compared. The existence of synergy in the application of TQM and JIT leading to additional performance improvement is also demonstrated. But the incorporation of TPM in the integrated production system has never been empirically investigated. Subsequent papers based on this study will present empirical evidence for the effectiveness of the integrated model.
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