A relevância do capital intelectual nos centros de serviços partilhados: pesquisa exploratória sobre o contributo de três modelos de diferentes áreas de conhecimentoThe importance of intellectual capital in shared services centers: exploratory research on the contribution of three models of different areas of knowledge This study, using a qualitative approach and constructivist paradigm, develops an exploratory research that aims to explore new research directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centers.
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