PurposeThe purpose of this paper is to present a structured framework whose objectives are to identify, analyse and eliminate fashion-luxury supply chains inefficiencies.Design/methodology/approachA Lean Manufacturing tool, the 5-Whys Analysis, has been used to find out the root causes associated with the problem identified from a data analysis of production orders of a fashion-luxury company. A case study, which explains the methodology and illustrates the capability of the tool, is provided.FindingsThis tool can be considered a suitable instrument to identify the causal factors of inefficiencies within luxury supply chains, suggesting potential countermeasures able to eliminate the problems previously highlighted. In addition, enabling technologies that deal with Industry 4.0 are associated with the root causes to enable further improvement of the supply chain.Practical implicationsThe effectiveness and practicality of the tool are illustrated using an industrial case study concerning an international Italian signature in the world of fashion-luxury footwear sector.Originality/valueThis framework provides practitioners with an operative tool useful to highlight where the major inefficiencies of fashion-luxury supply chains take place and, at the same time, individuates both the root causes of inefficiencies and the corresponding corrective actions, even considering Industry 4.0 enabling technologies.

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This paper aims to provide a case study related to two small and medium-sized enterprises (SMEs) of the Italian footwear supply chain, comparing sales and production data from pre-pandemic years with those affected by the COVID-19 (SARS-CoV-2) pandemic. Specifically, two Tuscany companies in the world of fashion footwear sector have been assisted in the analysis of their supply chains. In particular, the case research method has been employed for theory building to evaluate how companies reacted to the disruption caused by the COVID-19 pandemic to focus on potential resilience strategies that could be adopted to deal with a disruption, such as that caused by the COVID-19 pandemic. Specifically, in order to understand the dynamics of the supply chains, the standard production processes were initially studied and mapped, analyzing in detail the planning, programming, and control phase. After conducting a descriptive analysis of the data, possible resilience factors of SMEs’ fashion supply chains have been extracted, and strategies that SMEs could adopt to better cope with the disruption caused by the pandemic have been suggested. The outcomes of this study can be used by decision-makers to predict the operative and long-term impacts of epidemic outbreaks on the supply chains with some suggestions of potential resilience improvement strategies. The paper is concluded by summarizing the most important insights and outlining future research agenda.

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