Purpose The purpose of this paper is to propose a new Lean metric named Overall Task Effectiveness (OTE), which can help analyst to define target task times and to identify the hidden losses that account for most of the recorded time of manual assembly activities. Design/methodology/approach An alternative classification structure of the losses is developed to divide them in two classes. In the first one the losses that are external to the project order are included, and in the other one those due to inefficiencies directly ascribable to the project order are considered. Starting from this classification structure of the losses, a novel Lean metric, inspired from the well-known Overall Equipment Effectiveness (OEE), is developed to evaluate the effectiveness of a manual assembly task. A case study, which briefly explains the methodology and illustrates the capability of the corresponding metric, is provided. Findings This tool can be considered a suitable method to achieve simultaneously a dual purpose to establish time standards and to identify the hidden losses that account for most of the recorded time of manual assembly activities, estimating the impacts of potential corrective actions in terms of both efficiency and effectiveness. Practical implications OTE provides practitioners with an operative tool useful to highlight the points where the major inefficiencies take place in industries producing large complex items via manual assembly lines. Its practical application is demonstrated using a case study concerning a manufacturer of train wagons. Originality/value One distinctive, and contemporarily appealing, feature of OTE with respect to other analogous KPIs is that it provides a breakdown structure for process losses that simplifies the task of evaluating the current performances and, at the same time, individuates both the source of losses and the corresponding corrective actions.

PurposeThe purpose of this paper is to present a structured framework whose objectives are to identify, analyse and eliminate fashion-luxury supply chains inefficiencies.Design/methodology/approachA Lean Manufacturing tool, the 5-Whys Analysis, has been used to find out the root causes associated with the problem identified from a data analysis of production orders of a fashion-luxury company. A case study, which explains the methodology and illustrates the capability of the tool, is provided.FindingsThis tool can be considered a suitable instrument to identify the causal factors of inefficiencies within luxury supply chains, suggesting potential countermeasures able to eliminate the problems previously highlighted. In addition, enabling technologies that deal with Industry 4.0 are associated with the root causes to enable further improvement of the supply chain.Practical implicationsThe effectiveness and practicality of the tool are illustrated using an industrial case study concerning an international Italian signature in the world of fashion-luxury footwear sector.Originality/valueThis framework provides practitioners with an operative tool useful to highlight where the major inefficiencies of fashion-luxury supply chains take place and, at the same time, individuates both the root causes of inefficiencies and the corresponding corrective actions, even considering Industry 4.0 enabling technologies.

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