An analysis of travelers’ satisfaction with a holiday trip to Spain’s Andalusia region found a distinct difference in the information sources used by first-time visitors and repeat visitors. In addition to determining the travelers’ satisfaction with the trip itself, this study also assessed the travelers’ satisfaction with the travel-related information they received before taking their trip. The framework for the study was a rural tourist trip, a little studied area. Repeat visitors relied primarily on their own experience in terms of expectations for their trips, and any external information sources they consulted had no effect on their satisfaction with the trip. Of the several external sources consulted by the first-time visitors, only mass-media advertising was associated with favorable satisfaction results for the first-timers. Other sources, including word of mouth, the internet, and noncommercial media placements (such as news stories), were associated with negative effects on satisfaction, perhaps because these sources created unrealistic expectations. Destination promotions attracted both new and returning visitors, but again the two groups had different views on which types of promotion were most effective. First-time travelers responded primarily to price discounts in some form, whereas repeat travelers were more inclined toward such nonprice promotions as gifts and prize drawings. For hospitality and tourism officials, the findings focus on the need to ensure that information sources are accurate and create appropriate expectations for first-time travelers. This may require more activity in social media, since internet sources apparently created incorrect expectations or simply offered the first-time travelers so much information that they felt overloaded.

Achieving destination appeal and a competitive edge is a priority aim of tourist destination managers. The objective of this study is to help explain the formation of brand equity as a competitive strategy for a tourist destination. A model is proposed, in which complementary variables—internal to the consumer—are taken as antecedents of brand equity, namely, motivation to visit a destination and self-congruity. In achieving this aim, the work responds to key gaps in the literature: the measurement of the effectiveness of destination brand equity as a competitive strategy, the need for greater knowledge regarding the antecedents of destination brand equity, the broadening of the application of the theory of self-congruity in tourism, and the importance of tourist motivation in the consumer’s evaluation of a destination’s brand. The work finds that both determinants exert an effect on brand equity, albeit in distinct ways: motivation is essential in attracting clients to the destination, while self-congruity is vital for retaining them. The study presents a number of implications of interest to the professional sector.