Sales pedagogy and student perceptions of sales have long been studied in business programs across college campuses. While sales pedagogy is a growing content area for sport management programs, it continues to be an area in the field in need of further understanding. The purpose of this study was to explore student perceptions of sales throughout a 16-week course. A qualitative case study methodology was used to develop a rich description of how sport management students perceive sales as a content area, and as a potential profession in the sport industry. Analysis of the themes indicates that throughout the course of the semester, students developed more holistic perceptions of sales, viewed sales as a necessary skill for many jobs in the sport industry, and were more open to a sales job as an entryway into the sport industry.
PurposeThe purpose of this exploratory study was to examine the workplace experiences of current and former underrepresented ticket sales employees.Design/methodology/approachThe study utilized survey methodology to answer the research questions. Purposive sampling was used to identify potential respondents: individuals who were either currently employed as sport ticket sales employees or had been previously. The researchers examined online media guides from North American major league sports teams and identified ticket sales representatives who were compiled into a database and then cross-referenced through social media platform LinkedIn. Individuals were located via LinkedIn profiles and sent an anonymous, electronic survey which included a combination of Likert scale and open-ended questions regarding respondent experiences working in ticket sales departments.FindingsSurvey responses from 511 ticket salespeople revealed negative experiences related to management and career advancement opportunities, as well as significant differences in negative experiences for underrepresented populations regarding mentorship and culture.Originality/valueSport sales managers desire to expand employee diversity (Wells et al., 2019) and improve overall retention rates, but if a clear understanding of organizational vision toward diversification is not established within sports teams, managers are less likely to embrace diversity initiatives. Thus, it is imperative to understand the lived experiences of underrepresented ticket salespeople in order to improve workplace culture and effectiveness.
The sport management internship has been deemed a critical component of students’ academic preparation, as well as a foot in the door for many students seeking full-time employment after graduation. The number of sport management programs has grown in recent years, and the field itself remains highly competitive. Thus, it is increasingly important for sport management programs to help prepare their students for the internship hiring process. Scholarship in this area has largely focused on student perceptions of their internship experience and employer perceptions of student preparedness. But to prepare students for internship experiences in the sport industry, it is essential for faculty to understand the key skills that are sought by industry practitioners making hiring decisions, as well as the administrative requirements included. Therefore, the purpose of this study was to examine the nature of professional sport industry internship job postings in the United States by examining the content of online announcements during a 6-month period. The results indicated that digital content, sales, and operations internships were the most highly sought positions, while basic computer skills, communication skills (both oral and written), and the ability to withstand long hours were the most commonly desired skills.
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