Although machine learning is becoming commonly used in today's software, there has been little research into how end users might interact with machine learning systems, beyond communicating simple "right/wrong" judgments. If the users themselves could work hand-in-hand with machine learning systems, the users' understanding and trust of the system could improve and the accuracy of learning systems could be improved as well. We conducted three experiments to understand the potential for rich interactions between users and machine learning systems. The first experiment was a think-aloud study that investigated users' willingness to interact with machine learning reasoning, and what kinds of feedback users might give to machine learning systems. We then investigated the viability of introducing such feedback into machine learning systems, specifically, how to incorporate some of these types of user feedback into machine learning systems, and what their impact was on the accuracy of the system. Taken together, the results of our experiments show that supporting rich interactions between users and machine learning systems is feasible for both user and machine. This shows the potential of rich humancomputer collaboration via on-the-spot interactions as a promising direction for machine learning systems and users to collaboratively share intelligence.

The TaskTracer system seeks to help multi-tasking users manage the resources that they create and access while carrying out their work activities. It does this by associating with each user-defined activity the set of files, folders, email messages, contacts, and web pages that the user accesses when performing that activity. The initial TaskTracer system relies on the user to notify the system each time the user changes activities. However, this is burdensome, and users often forget to tell TaskTracer what activity they are working on. This paper introduces TaskPredictor, a machine learning system that attempts to predict the user's current activity. TaskPredictor has two components: one for general desktop activity and another specifically for email. TaskPredictor achieves high prediction precision by combining three techniques: (a) feature selection via mutual information, (b) classification based on a confidence threshold, and (c) a hybrid design in which a Naive Bayes classifier estimates the classification confidence but where the actual classification decision is made by a support vector machine. This paper provides experimental results on data collected from TaskTracer users.

There has been little research into how end users might be able to communicate advice to machine learning systems. If this resource-the users themselves-could somehow work hand-in-hand with machine learning systems, the accuracy of learning systems could be improved and the users' understanding and trust of the system could improve as well. We conducted a think-aloud study to see how willing users were to provide feedback and to understand what kinds of feedback users could give. Users were shown explanations of machine learning predictions and asked to provide feedback to improve the predictions. We found that users had no difficulty providing generous amounts of feedback. The kinds of feedback ranged from suggestions for reweighting of features to proposals for new features, feature combinations, relational features, and wholesale changes to the learning algorithm. The results show that user feedback has the potential to significantly improve machine learning systems, but that learning algorithms need to be extended in several ways to be able to assimilate this feedback.

This paper reports on TaskTracer -a software system being designed to help highly multitasking knowledge workers rapidly locate, discover, and reuse past processes they used to successfully complete tasks. The system monitors users' interaction with a computer, collects detailed records of users' activities and resources accessed, associates (automatically or with users' assistance) each interaction event with a particular task, enables users to access records of past activities and quickly restore task contexts. We present a novel Publisher-Subscriber architecture for collecting and processing users' activity data, describe several different user interfaces tried with TaskTracer, and discuss the possibility of applying machine learning techniques to recognize/predict users' tasks.

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