COVID-19 turns service-based business continuity into a hot issue, due to the survival of enterprises under long-tailed changes of business caused by various abnormal socio-economic events and disruptions. We analyze how current techniques enable small and medium enterprises (SMEs) to be resilient and elastic. From observations of service disruptions during COVID-19 and problems with current technologies for resilience and elasticity, we recommend addressing resilience and elasticity requirements through contextual service information and hybrid services coordination programming and serving.
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