Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research anddata collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application programusing MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.

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This research was conducted at the research object that is engaged in educational services is one of the universities in Jakarta, where do research on features or design variables and the variable satisfaction language on the web that support the teaching and learning process at the college. The purpose of this study was to determine the factors that affect the learning process on the web, as reference material consideration for the leadership of the university in the policy -making to improve the quality quality teaching and learning process. The method used is literature and literature study, questionnaires to the users who use the web are faculty and students, interviews, data processing method with SPSS and Likert scale. The conclusions resulting from this research is the design and navigation of the questionnaire distributed to faculty and students in the first semesterof 2013/2014 with the hypothesis Ho: no effect, Ha: no effect, in which the basic decision making sig. > then Ho isα= accepted , sig . < then Ho is rejected, the decision sig. = 0.00 then 0.00α < 0.05 then there is the influence of language and design variable to variable satisfaction.

Along with the development of technology, every line of business as well as services needs information systems to support the company operations. This research is objected to analyze, identify information needs

The purpose of this research is to analyze accounting information systems of sales and purchases of spare parts in general car service companies and to identify the problems encountered and the needs of necessary information. This research used literature study to collect data, field study with observation, and design using UML (Unified Modeling Language) with activity diagrams, class diagrams, use case diagrams, database design, form design, display design, draft reports. The result achieved is an application model of accounting information systems of sales and purchases of spare parts in general car service companies. As a conclusion, the accounting information systems of sales and purchases provides ease for management to obtain information quickly and easily as well as the presentation of reports quickly and accurately.