This chapter focuses on the recruitment and retention of episodic event volunteers. Interviews were carried out in late 2006 with [an unspecified number of] volunteer managers representing 12 annual cultural festivals in Victoria, Australia. This research gives weight to the observation that event volunteering is not just one-off; rather, episodic volunteering can incorporate bounce-back. The reality for recurring events is they come to rely on a returning cohort of volunteers, so recruitment is as much about retention: satisfying volunteers by offering them a rewarding experience and acknowledging their input, in an effort to encourage their return. Future research should explore, from the volunteers' perspective, what encourages them to bounce back, and include a more overt consideration of repeat volunteering in the areas of volunteer motivation, satisfaction, commitment and turnover.
Volunteers play a pivotal role in the tourism sector, contributing invaluable human resources to museums, visitor attractions, visitor information services and small and large-scale events. Recognition is being increasingly afforded to the role flexibility can play in efforts to attract and retain volunteers, given that volunteers appear to be more and more attracted to opportunities that provide them with a degree of flexibility in choosing how often and in what way they contribute to organisations. This paper combines an organisational and volunteer perspective to provide an exploratory insight into the flexibility options made available to and preferred by volunteers working within the tourism sector. The implications of adopting a flexible approach to volunteer management are highlighted and areas for future research discussed.
This paper uses the context of the Commonwealth in order to focus on a specifi c dimension of tourism that is located within it, that of the mega allCommonwealth event, the Commonwealth Games, and its impact in tourism terms. Sports events and tourism are closely linked and it is abundantly clear that the tourism potential of mega sporting events such as the Commonwealth Games is a major factor in encouraging cities to bid to host such events. Such tourism potential relates to the immediate attraction of the event to athletes and offi cials associated with the event, volunteers and paid employees who work at the event and, in particular, international and domestic visitors as games spectators and participants. This paper sets the Commonwealth Games in the wider context of sports tourism and will address their impact through consideration of the 2006 Commonwealth Games in Melbourne, Australia.
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