The COVID-19 pandemic demands a policy from the Regional Government to prevent the spread of the virus inits region. The policies imposed by the Surabaya Government affect individual activity patterns and the existingtransportation system. This study is a literature review regarding the response of Suroboyo Bus as one of thepublic transportation in the City of Surabaya to stimuli in the form of the COVID-19 pandemic. Suroboyo Busexperienced a decrease in users of almost 70% in April 2020 compared to January 2020. The cleanliness ofSuroboyo Bus is maintained by spraying disinfectants at the terminals, bus units and bus stops. Officers enforcechecking the temperature of passengers, giving handsanitizers, and mandatory use of masks. During thepandemic, Suroboyo Bus launched a membership feature with the application of a QR code scan thataccommodates e-ticketing and offers travel points prizes that can be exchanged for coupons at souvenir center ofSmall and Medium Enterprises (UMKM) Surabaya The implementation of responses in the field is still not inaccordance with the information conveyed on Instagram Suroboyo Bus. Innovation by utilizing the GoBisapplication technology that accompanies Suroboyo Bus needs to be adjusted to the main needs of the communityduring the COVID-19 pandemic. Evaluation research on the effectiveness of the overall response that has beenoperationalized needs to be carried out, so that Suroboyo Bus can continue to adjust itself to develop theresilience of the public transportation system.
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