Advances in digital technology today have brought significant changes in various aspects, especially in the health care industry business. The purpose of this study was to examine the effect of employee competence and the quality of hospital services on patient satisfaction in hospitals in the city of Bandung. This research was conducted in a hospital in the city of Bandung using a sample of 90 patients. The data was then analyzed using a multiple regression analysis approach using SPSS 25 software. The results of this study indicate that partially and simultaneously the variables of employee competence and service quality have a significant influence on patient satisfaction. Based on the results of the coefficient of determination obtained a value of 87.9%. These results indicate that the two variables studied, namely employee competence and service quality have a high enough influence in influencing patient satisfaction at Bandung City Hospital.
This study aims to examine the effect of the quality of hospital services on the satisfaction of hospitalized patients in karisma cimareme hospitals. The method used is a descriptive method with a quantitative approach, while the data collection technique is carried out by spreading questionnaires to a number of respondents of hospitalization patients Karisma Cimareme Hospital. Based on the correlation coefficient between variable X (Quality of Service), and variable Y (Patient Satisfaction) of 0.667 proved there is a positive and significant relationship between variable X (Quality of Service) and variable Y (Patient Satisfaction). Meanwhile, based on the coefficient of determination (KD), it is known that the achievement of variable X's ability affects variable Y which is 44.49% while the remaining 55.51% is influenced by other variables not studied in this study. Based on the results of research can be put forward, variables on the quality of hospital services and patient satisfaction variables are good. Some of the suggestions that researchers conveyed were to cultivate 5S smiles, greetings, greetings, manners and manners, so that hospital patients feel satisfied and comfortable getting services from Karisma Cimareme Hospital.
Financial ratio analysis is an activity to analyze financial statements by comparing one account with other accounts in the financial statements, the comparison can be between accounts in the balance sheet financial statements and profit and loss. The purpose of this research is to study the effect of short-term debt and long-term debt on return on equity (ROE). This study uses three indicators, namely the ratio of short-term debt and long-term debt ratio, to see the effect on profitability as measured by using return on equity. This study uses the sample of this research is the basic chemical industry sector which is listed on the Indonesia Stock Exchange (IDX) in 2015 - 2020. The sample that can be observed is 42 units during the six years of the study. The sampling method used is purposive sampling. The data analysis method used is multiple linear regression analysis. The results of this study indicate that the variable short-term debt has a positive and significant effect on profitability, this can be seen with a significance level with a value of 0.039 <0.05. Long-term debt variable has a negative and insignificant effect on profitability, this is also seen with a significance level with a value of 0.753> 0.05.Abstrak: Analisis rasio keuangan adalah suatu kegiatan untuk menganalisis laporan keuangan dengan cara membandingkan satu akun dengan akun-akun lain dalam laporan keuangan, perbandingan tersebut dapat antara akun-akun dalam laporan keuangan neraca dan laba rugi. Tujuan dari penelitian ini adalah untuk mempelajari pengaruh hutang jangka pendek dan hutang jangka panjang terhadap return on equity (ROE). Penelitian ini menggunakan tiga indikator yaitu rasio utang jangka pendek dan rasio utang jangka panjang, untuk melihat pengaruhnya terhadap profitabilitas yang diukur dengan menggunakan return on equity. Penelitian ini menggunakan sampel penelitian ini adalah sektor industri kimia dasar yang terdaftar di Bursa Efek Indonesia (BEI) pada tahun 2015 - 2020. Sampel yang dapat diamati adalah 42 unit selama enam tahun penelitian. Metode pengambilan sampel yang digunakan adalah purposive sampling. Metode analisis data yang digunakan adalah analisis regresi linier berganda. Hasil penelitian ini menunjukkan bahwa variabel hutang jangka pendek berpengaruh positif dan signifikan terhadap profitabilitas, hal ini dapat dilihat dengan tingkat signifikansi dengan nilai 0,039 < 0,05. Variabel hutang jangka panjang berpengaruh negatif dan tidak signifikan terhadap profitabilitas, hal ini juga terlihat dengan tingkat signifikansi dengan nilai 0,753 > 0,05.
Dalam industri perhotelan, karyawan frontliner hotel selalu berhubungan dengan pelanggan sebagai bagian dari pekerjaan mereka. Namun, pelanggan dan atasan tidak selalu mendukung karyawan frontliner hotel. Hal ini sering mengakibatkan emosi negatif, seperti marah, takut, dan cemas, yang kemudian memengaruhi kondisi psikologis karyawan frontliner hotel. Penelitian ini bertujuan untuk mengetahui apakah insivilitas pelanggan dan insivilitas supervisor yang bertindak sebagai moderator mengakibatkan gangguan pada kondisi psikologis karyawan frontliner hotel melalui emosi negatif (marah, takut, dan cemas). Data penelitian diambil menggunakan survei kuisioner dengan metode purposive sampling sehingga didapatkan 273 responden dari karyawan frontliner hotel di Indonesia, Malaysia dan Singapura. Metode analisis data yang digunakan adalah metode process bootstrap moderated mediation. Hasil analisis penelitian ini memperlihatkan bahwa insivilitas pelanggan dan insivilitas supervisor dapat mengakibatkan terganggunya kondisi psikologis karyawan frontliner hotel melalui emosi negatif (marah, takut, cemas). Hasil penelitian ini diharapkan dapat mempengaruhi kebijakan manajemen dan memberikan wawasan terkait pengaruh insivilitas pelanggan dengan efek moderasi insivilitas atasan pada kondisi psikologis karyawan frontliner hotel. Kata kunci: Moderator, Mediator, Psikologis, Pelanggan, Supervisor, Karyawan frontliner hotel
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