Abstract-In this paper we present the results of an investigation that was made about the certifications and best and better practices that exists on the field of technology. This paper shows the analysis and helps define which is one of the possible paths to follow in other to best adapt to the specific goals and needs of the group of investigation Geomática gestión y optimización de sistemas, in his purpose of providing services based on cloud computing, to public entities. Also the legal content is presented by the SLA that is a contract signed between the service provider and the service consumer.
Abstract-this paper gives a brief show of how the ICT's can be a useful tool to improve the citizens' participation in the local government. We present, in a short introduction, the development of democracy and its models together with an analysis of the importance of technology in the democratic processes. Finally, we present some of the projects that are related to the use of new technologies in order to help more citizens to get involved in some governmental actions. Those projects we will present are in development inside our research group Geomática Gestión y Optimización de Sistemas, in the Universidad Industrial de Santander, Bucaramanga, Colombia.
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