The term "Internet of Things" first appeared in publication paper since 2006, describing the paradigm of evolution concept that brought about by the presence of internet technology (Vermesan and Friess, 2015) which is very important in contemporary circumstances. This study conducted an in-depth analysis of the research material written on 26420 papers which focused on the published Internet of Things (IoT) research, starting from the firstly year IoT keyword appeared in 2006 until 2018. The selected paper is a combination of various disciplines and publications which are all indexed by Scopus wherein the article discusses IoT. IoT articles are classified using key attributes in sequence: the methodology used, general knowledge and applied concepts, and various general exploration topics. By using the Scientometrics method, this method will group the overall terms that appear frequently from the Scopus paper database according to keywords, titles, and abstracts. The resulting data is then studied to understand and distinguish trends that occur in the time span along with the general characteristics of the paper, in the mathematics visual scheme. All various issues that are considered in the paper's methodology selection, their studied and services innovations, and continuing discoveries on the characteristics, concepts, and processes applied to IoT success. Although it only involves scopus indexed paper, this study found a remarkable increase in the number of articles on IoT in each category of the paper. This study also reveals the direction of the regular discipline of knowledge. The use of the Scientometrics method makes the analysis able to focus on the movement of characteristics and IoT themes to researcher's direction that has not found at this time, as a comprehensive guide to further research and industry strategy that is more directed on concepts that support the 4th industrial revolution.

Observations of communication service providers (CSPs) over the past five years have revealed that text services have reduced radically by around 75%, followed by voice services and the average revenue per user (ARPU). This condition signifies that telecommunications companies are being affected by digital disruption. A fundamental analysis of current business processes is thus necessary for future telecommunications success. In the area of corporate strategic management, studies on conversion of the Internet of Things (IoT)-based industry as a new customer are gaining popularity. This research analyzes the breakthrough operational activities through a customer-centric approach as well as end-to-end CSP business activities towards a new customer reconciliation model. The customer-centric activities address problem to solution and complaint to solution. In the future, CSPs are expected to have large numbers of newly registered customers from IoT-based industries. The strategic mechanism for transforming leaps from old business processes into new ones is a novel research subject using the business process management (BPM) method. Business process analysis has been facilitated by the Internationa Telecommunication Union (ITU) telecommunications standards body developed by TMForum as the global telecommunications industry association. This transformation involves development of organizational structure, business activities, technical specifications, information and communication flow, and operational schemes, modeled under the enterprise architecture strategic notation, whose result is a breakthrough enterprise architecture design for future telecommunications companies. The design contributes to strategic management knowledge on how collaboration between the telecommunications industry and other IoT-based industries is determined for real operations. This research presents a transformation scheme that can solve the potential problem of bankruptcy in the telecommunications industry through a case study of a smart city in the IoT-based industry.

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The telecommunications service provider (TSP) strategy for collaborating with the industry that utilizes the Internet of Things (IoT) is an excellent opportunity to overcome digital disruption. TSP serves only human-type customers, thus constructing new business processes for the IoT, a non-human customer base, is a challenge to be addressed. Some large companies that are transforming business processes face difficulties in using the strategic framework for reasons such as ineffective management of organizational change, internal resistance, technical issues, and conflicts between frameworks and business needs. The enterprise architecture (EA) is a comprehensive strategic framework that involves company analysis, design, and solution implementation. This study examines transformation project implementation based on the EA model as a prototype, from business strategy to practice, using the concept of three intersections among project management, strategic management, and business processes. Thus, the aims of this study are to develop a method for implementing a telecommunications crossindustry collaboration project with an IoT-based company, and heuristic implementation of the method as a research initiative in producing an EA model as a project prototype. The development of the proposed methodology requires the dynamic systems development method (DSDM) as the agile foundation, including pre-project, feasibility, business study, functional model, design and build, and implement. The implementation phase proposes a transformation strategy that addresses company elements: 22 at business layer, 6 at application layer, 4 at technology layer, and 15 relationships, to be executed by the company in order to increase the company's competitive value.

TELCO is an information communications technology (ICT) company that has a typically high cost, especially for the provisioning and maintenance of its infrastructure. The emergence of over-the-top (OTT) media services, which do not make expensive infrastructure investments, such as the WhatsApp® and Zoom® applications that are now massively being used, has resulted in many TELCO services becoming obsolete. This phenomenon occurs because OTT is pragmatically able to substitute similar services. Reflecting on the capabilities of connectivity and coverage, TELCO needs to create a new market by paying special attention to smart cities that are constructed from massive devices with internet connections. The current TELCO operational business model is based on human customers, whereas smart cities are a multi-service digital (non-human) city council, so a new business process is required to manage smart city (non-human) customers. This research presents the transformation of business processes in the customer domain in the complex systems operations of a TELCO company. The research novelty is the business process reengineering (BPR) method combined with soft systems methodology (SSM) and enterprise knowledge development (EKD) to define, map, model, and project a new business process. The result of this research is an enterprise architecture (EA) "request to answer" model for managing new smart city customers. In the end, it is expected to increase TELCO's competitiveness.