Currently, the concept of Industry 4.0 (I4.0) is reaching most companies by changing the characteristics of their production systems. The aim of this study was to determine the possibilities of applying I4.0 concepts and tools to the product development process in a small- to medium-sized enterprise (SME)—a food processing technology supplier that offers individually tailored solutions. The study employs the case study methodology along with conceptual studies. Based on the available I4.0 concepts/technologies, the areas of the process that could be improved were identified. The study concludes with proposing several modifications in the process in the context of I4.0. Some of the process stages can be shortened by implementing I4.0 tools. It was found that the length of the process can be shortened from 36 to 26 months, and possible gains also include energy savings. Technological tools, referred to as augmented/virtual reality, along with simulations and virtual manufacturing, seem to have particular applicability. The energy savings estimation emerged as a check gate evaluating if technological implementations are justified. Directions for further research with reference to I4.0 and studied processes are determined.
The circumstances of the Covid-19 pandemic established new conditions for the hospitality industry, pandemic restrictions precluded full provision of leisure services. The study aims to identify technological concepts that could noticeably support the industry in dealing with pandemic restrictions while allowing guests take advantage of hospitality services. This is a conceptual study based on comprehensive review of the scientific literature and secondary sources, supported by the creative methodology. Twelve technological device concepts are elaborated, then evaluated, how they support pandemic-related restrictions and affect customer experience. Proposed concepts are aiming at the state of the art and beyond. The study mainly contributes with technological conceptualizations conceivably inspiring further developments favorable to the hospitality industry, particularly in pandemic time. The study presents a value co-creation analysis of the device concepts, several conclusions referring to the implementation of technologies in the hospitality industry are drawn up. One of the conclusions is that the current pandemic situation brings an opportunity to move toward the Industry 4.0 transformation. The study concerns a wider problem of technological changes than just pandemic restrictions.
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