Digital transformation projects will become one of the dominating tools for mastering digital transformation in governments. Studies show that such projects are complex undertakings and increasingly difficult to manage. The purpose of the paper is to provide a better understanding of the factors that cause complexity in government digital transformation projects. The authors use an in-depth case study approach to investigate factors of complexity in an ongoing digital transformation project. The results indicate that complexity in this project is rooted in dynamic relationships between multiple dimensions of organization, technologies, and innovation. The authors conclude that when organizational structuring, the introduction of new technology, and efforts to innovate and create added value for citizens and businesses operate in tandem, the pervasive complexity associated with delivering government digital transformation projects becomes increasingly difficult to manage.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.