We study the transient and limiting behavior of a queue with a Pólya arrival process. The Pólya process is interesting because it exhibits path-dependent behavior, e.g. it satisfies a non-ergodic law of large numbers: the average number of arrivals over time [0, t] converges almost surely to a nondegenerate limit as $t \rightarrow \infty$. We establish a heavy-traffic diffusion limit for the $\sum_{i=1}^{n} P_i/GI/1$ queue, with arrivals occurring exogenously according to the superposition of n independent and identically distributed Pólya point processes. That limit yields a tractable approximation for the transient queue-length distribution, because the limiting net input process is a Gaussian Markov process with stationary increments. We also provide insight into the long-run performance of queues with path-dependent arrival processes. We show how Little’s law can be stated in this context, and we provide conditions under which there is stability for a queue with a Pólya arrival process.
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