Responding to COVID‐19 presents unprecedented challenges for public sector practitioners. Addressing those challenges requires knowledge about the problems that public sector workers face. This Viewpoint essay argues that timely, up‐to‐date surveys of public sector workers are essential tools for identifying problems, resolving bottlenecks, and enabling public sector workers to operate effectively during and in response to the challenges posed by the pandemic. This essay presents the COVID‐19 Survey of Public Servants, which is currently being rolled out in several countries by the Global Survey of Public Servants Consortium to assist governments in strategically compiling evidence to operate effectively during the COVID‐19 pandemic.
Understanding how public administrations around the world function and differ is crucial for strengthening their effectiveness. Most comparative measures of bureaucracy rely on surveys of experts, households, or firms, rather than directly questioning bureaucrats. Direct surveys of public officials create granular data for analysis and government action, so are becoming a cornerstone of public sector management. This article introduces the Global Survey of Public Servants (GSPS), a global initiative to collect and harmonize large-scale, comparable survey data on public servants. The corresponding GSPS data set currently contains responses from 1,300,000 + bureaucrats in 1,300+ government institutions in 23 countries. The surveys measure both employee attitudes (such as job satisfaction and motivation), and their experience with management practices (such as recruitment and performance management). This harmonized data enables governments to benchmark themselves and scholars to study comparative public administration and the state differently, based on micro-data from actors who experience government first-hand.
To what extent do public officials feel they have control over their lives in public service? We develop a new measure of perceived control in the bureaucracy based on the locus of control scale. The “bureaucratic locus of control” (BLOC) scale extends standard measures to a bureaucratic context as well as introduces an extension to these measures that focuses on the power of systemic forces in officials' lives. Field tests among a representative sample of Ethiopian public officials suggest that the BLOC scale has good internal reliability and that it is positively associated with promotion opportunities, rewards and motivation. We showcase its use by investigating the extent to which inequality in control impacts the general perception of control. Potential uses of the scale to study bureaucratic dynamics are discussed.
The gender pay gap 13 Wages and selection 16 What Practices Shape the Work of Bureaucrats? 17 Merit-based selection, allocation, and promotion 17 The quality of management 19 Digital technology and bureaucracy 22 What Are the Attitudes and Behaviors of Bureaucrats? 25 Job satisfaction 26 Work motivation 29 Public service motivation 30 Trust 32 v I N N O VAT I
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