Abstract'Meeting the User' is a programme committee under the Danish Electronic Research Library. As a development group at a national level we see our role as facilitating an innovative culture within academic libraries, focusing on users' needs and the way libraries meet them.In collaboration with a consultancy firm, the committee organized a travelling workshop in four cities in 2010. The workshop introduced practical ways for library staff to get to know their users' needs for services and was based on anthropological methods. The travelling workshop was part of a larger project called 'A Journey of Discovery in Danish Library User Land' (translated from Danish Brugerkaravanen), which also included a national thematic day, a blog and the publication of a method guide.There is an ongoing need for academic libraries to improve their services. One strategy is to become more aware of the users' needs. On the one hand we have libraries which give access to a lot of information, offer courses in information literacy and strive to be a part of the learning environment. On the other hand we are not always certain of the needs of our users.If libraries want to improve the way they serve their users' needs, they must innovate their services, facilities and courses by building upon what you could call 'user logic' Getting to Know Library Users' Needs -Experimental Ways 368 Liber Quarterly Volume 21 Issue 3/4 2012and not upon classical 'library logic'. 'User logic' is that which is meaningful for the user instead of what is traditionally meaningful for a library. Finding out what the users' needs are, requires methods to study the users. In order to discover the shortest route from knowledge via idea to action, we looked for methods that can be employed by librarians or library information specialists.This article describes how 110 librarians and information specialists acquired such methods in four cities and in four days, by means of a workshop structured like a guided tour through the land of library users. The goal of the article is to give other libraries inspiration for ideas, concepts and concrete tools to study user behaviour and become more aware of the user's needs for service.The article contains a description of the above-mentioned methods, valuable experiences from the workshop, a presentation of the concept and concrete tools, discussion of the concept of user logic and library services, and the seven principles for humancentred innovation in relation to libraries, a short list of studies carried out by librarians and discussion of further perspectives.
Co-creation has received increasing interest as a way of develop products and services in collaboration with customers and clients. Recently, co-creation has been introduced in higher education; however, there is no general agreement about what this entails, and while the concept of co-creation has been used in a number of differing contexts, descriptions tend to focus on potentials only and not the tensions inherent in this kind of collaboration. In this paper we describe a conceptual model for co-creation with students and explore the potentials as well as the tensions inherent in co-creation with students at academic libraries. Through a case study at The Royal Danish Library, Aarhus University Library we develop a conceptual model for co-creation with students that identifies the key aspects of co-creation with students and indicates its key potentials and tensions.
<p>Første gang publiceret i UNEV nr. 7: E-læring i sprogfag, juni 2006, red. Signe Hvid Maribo og Ole Lauridsen. ISSN 1603-5518.</p><p>Artiklen omhandler samarbejdet i et e-læringsmiljø mellem uddannelse og bibliotek ved Aarhus School of Business. Den er et eksempel på, hvordan det hybride bibliotek, som formidler adgang til både trykte og elektroniske informationsressourcer, kan understøtte uddannelse, som formidles som virtuel læring eller blended learning. Der opregnes en række områder hvorpå samarbejdet bygger og gives derudover konkrete eksempler i form af 2 cases, hvor der samarbejdes omkring og med henholdsvis et undervisningsforløb og en forskergruppe. Case 1 beskriver samarbejdet med en underviser om etableringen af et e-kompendie til et undervisningsforløb. Case 2 beskriver samarbejdet om etablering af en fagportal til en forskergruppe.</p>
Institutions of higher education have strategies on digitization and the use of digital learning resources for their teaching in place. One initiative from the university libraries aiming to operationalize such strategies is a three-year Nordplus project that was completed in the autumn of 2019. The libraries at Aarhus University, Lund University and the University of Bergen have worked together on the development of e-learning objects, and their implementation and evaluation. The aim of the project was to develop the library's teaching of information literacy in a co-creation between libraries, the academic community and students. This article will shed light on the prerequisites that must be met for competency development among participants in a project to take place. We present relevant research and literature, and take a closer look at the project's activities and processes. In the analysis we discuss our experiences in relation to the literature presented, and we conclude, among other things, that participating in a project is engaging and enhances quality in learning processes. We also believe that collaboration in a wider academic network for educational librarians in the future will contribute to a stronger and clearer position as an educational actor for Nordic libraries in higher education.
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