There are several studies that have examined the factors that determine users' attitude to adopt eGovernment services. However, there are not many studies that have explored what makes users continue to use these services. The purpose of this paper is to identify the most salient factors that influence users to continue to use eGovernment services in India. To achieve this, the paper examines the role of confirmation and satisfaction in influencing citizens' attitude leading to intention to continue using eGovernment services. In order to investigate the key factors that affect an individual's use of Information and Communication Technology (ICT) within the context of electronic government, a framework combining Expectation Confirmation Theory and Technology Acceptance Model is used to investigate satisfaction and continuity of use of eGovernment services.

PurposeThe purpose of this study was to comprehend the current state of green supply chain management (GSCM) and its drivers and enablers in the pharmaceutical supply chains (PSCs).Design/methodology/approachThis study developed a model consisting of the factors green drivers, green enablers and green practices. For this study, data were collected from 166 supply chain heads from 124 pharmaceutical companies operating in India. The data was empirically analysed using SmartPLS3 software.FindingsThe study revealed that in Indian PSCs, public pressure, supplier pressure and competitor pressure were the major drivers for GSCM practices and coercive pressures such as pressure from government and regulatory bodies were insignificant drivers. The results indicated that the influence of green drivers and green enablers altered with supply chain flow. Green drivers indicated higher influence at the upstream of PSCs whereas the influence of green enablers was higher at the downstream of PSCs. Furthermore, the study revealed that the factor “green enablers” was a good mediator for the relationship between “green drivers” and “GSCM practices” in PSCs.Research limitations/implicationsThis study was an extension work with the addition of external green drivers to the self-induced organizational activities. Further investigations can be done by including the “green barriers” construct in the conceptual model.Practical implicationsThis research connected the institutional theory with the resource-based view to understanding the role of green drivers and green enablers in greening PSC. For managers and regulators, this study provided clear insights on how to approach different supply chain drivers and enablers to maximize the impact of GSCM practices. Moreover, the findings of this study helped in incorporating knowledge about GSCM into a framework that can be used for defining strategies for setting up a sustainable PSC for pharmaceutical products leading to the development and growth of the pharmaceuticals industry.Originality/valueMost of the earlier studies on GSCM were at the firm level and some studies were at the supply chain level. To further enhance the scope of GSCM theory, this study was conducted at two different levels, first at the complete supply chain level and second at three different levels: upstream, firm-level and downstream.

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This paper examines whether companies’ sustainable supply chain efforts are related to the companies’ corporate governance and economic performance. Data from Bloomberg’s Environmental, Social, and Governance (ESG) and Financial Analysis (FA) databases were used to empirically test the relationships. The paper is an effort to contribute to the body of sustainable supply chain management (SSCM) literature by being amongst the first in India to use the secondary data source for investigating financial and corporate governance (CG) benefits’ association with social and green supply chain management practices. After collecting data of Indian manufacturing companies listed in the Bloomberg’s ESG terminal, we first tested the relationship of the three ESG factors: environmental, social and governance with the companies economic returns (ER). In the next level, we extended the study to find whether firms’ CG initiatives mediate the relationship of green supply chain management (GSCM) and socially responsible supply chain management (SRSCM) practices with the firms’ ER. In the study, it was observed that CG activities mediate the relationship between SRSCM and ER whereas it has a negligible mediation effect on the association between GSCM and ER.

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