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When a smart device talks, what should its voice sound like? Voice-enabled devices are becoming a ubiquitous presence in our everyday lives. Simultaneously, speech synthesis technology is rapidly improving, making it possible to generate increasingly varied and realistic computerized voices. Despite the flexibility and richness of expression that technology now affords, today's most common voice assistants often have female-sounding, polite, and playful voices by default. In this paper, we examine the social consequences of voice design, and introduce a simple research framework for understanding how voice affects how we perceive and interact with smart devices. Based on the foundational paradigm of computers as social actors, and informed by research in human-robot interaction, this framework demonstrates how voice design depends on a complex interplay between characteristics of the user, device, and context. Through this framework, we propose a set of guiding questions to inform future research in the space of voice design for smart devices. CCS Concepts: • Human-centered computing → HCI theory, concepts and models.

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Massive online classes are global and diverse. How can we harness this diversity to improve engagement and learning? Currently, though enrollments are high, students' interactions with each other are minimal: most are alone together. This isolation is particularly disappointing given that a global community is a major draw of online classes. This paper illustrates the potential of leveraging geographic diversity in massive online classes. We connect students from around the world through small-group video discussions. Our peer discussion system, Talkabout, has connected over 5,000 students in fourteen online classes. Three studies with 2,670 students from two classes found that globally diverse discussions boost student performance and engagement: the more geographically diverse the discussion group, the better the students performed on later quizzes. Through this work, we challenge the view that online classes are useful only when in-person classes are unavailable. Instead, we demonstrate how diverse online classrooms can create benefits that are largely unavailable in a traditional classroom.

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