This study compares the résumé content preferences of Fortune 500 personnel administrators and business communication instructors. There is also a comparison of the current personnel administrators' résumé content preferences to earlier research findings.Business communication instructor résumé content preference rankings were very similar to the current Fortune 500 personnel administrator rankings. There was agreement on the relative importance of 60 of the 70 potential résumé content items. Statistically significant differences in rankings were found on 10 of the 70 items. For example, personnel administrators ranked job objective, grade point average, and reasons for leaving jobs significantly higher in importance than did the business communication instructors.The findings show a shifting in personnel administrators'preferences. They now want less personal information and more evidences of achievement and accomplishments in college and on the job.
The primary goal of this study was to determine the quality of communication in organizations as assessed by a national sample of middle managers. A secondary goal was to compare one company's communication quality assessment data to the national survey findings. A questionnaire was mailed to 3,602 middle managers across the United States and to 36 managers in a small marketing organization. Frequency distributions, crosstabulations, and Chi-square tests were used to analyze the national data and to make comparisons with company data.The national sample of middle managers assessed the quality of communication in their organizations as quite poor. Over 62 percent of the respondents disagreed with the statement that the quality of the information they receive is good. In addition, the middle managers' best source of information was not the formal line organization hierarchy—both network communication and the grapevine were frequently ranked as better sources of information than was formal communication.Business communication researchers and practitioners have rarely attempted to systematically assess the quality of communication within organizations. Much like the weather, we talk a lot about communication quality assessment, but do little about it. The general assessment of communication quality we often hear includes informal comments such as, &dquo;the communication in our organization (or in our department, our ofnce, etc.) is simply not clear,&dquo; or &dquo;what we have here is a communication problem.&dquo;We thought a more formal assessment of communication quality in businesses was needed. Such an assessment on a nationwide basis would enable us to establish a reference point against which progress in improving communication could be judged and would permit individual companies to compare their communication quality assessments against the national standard.The primary goal of this study was to determine the quality of communication in organizations as assessed by middle managers. A secondary goal was to compare one company's communication quality assessment data with the national survey findings.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.