The article analyses the factors that influence the organizational resilience of public welfare organizations providing social services. Organizational resilience determines the ability of organizations to adapt and overcome unforeseen changes caused by the external environment. The article distinguishes the theoretical principles of organizational resilience and presents the results of the research, on the basis of which the preconditions for strengthening the resistance of organizations are based, and an empirical model of organizational resilience key factors is proposed.
The article defines the links between the resilience of organizations and the social sustainability of regions, describes the difficulties and management challenges faced by organizations in conditions of uncertainty. The theoretical part reveals the concept of regional social sustainability, discusses the strengthening of the resilience of organizations in the context of regional social sustainability, presents the challenges of organizational management in an environment of uncertainty. The study identifies the ability of organizations to act in the face of uncertainties and reveals the management challenges faced by organizations operating in an environment of uncertainties.
The article discusses the possibilities of the resilience of organizations in the context of a learning organization and presents the results of a survey of the leaders of regional public organizations, on the basis of which the factors of the resilience of organizations are ranked according to importance. The study results have revealed that NGOs further away from regional centres tend to focus on routine management aspects, enabling the members of the organization to communicate and collaborate effectively, meanwhile the development of the members, an essential resilience factor, was not considered as highly important.
[straipsnis, santrauka, reikšminiai žodžiai lietuvių kalba; santrauka ir reikšminiai žodžiai anglų kalba]
Straipsnyje socialinės globos paslaugų kokybė analizuojama viešųjų paslaugų organizavimo ir vertinimo kontekste, atsižvelgiant į institucinės globos pertvarkos aspektus. Atskleisti pagrindiniai iššūkiai, su kuriais susiduria socialinės globos įstaigos, dirbančios su senyvo amžiaus asmenimis. Empiriniams duomenims surinkti 2017 m. atliktas kiekybinis tyrimas. Tyrimo metodas – anketinė apklausa. Socialinių paslaugų kokybė vertinta ir klausimynas sudarytas remiantis EQUASS metodika. Tyrimo nustatyta, kad, subjektyviu tiriamųjų vertinimu, bendras paslaugų kokybės lygmuo socialinės globos įstaigose, dirbančiose su senyvo amžiaus asmenimis, apskritai yra gana aukštas.
The article presents an evaluation of social care quality following the EQUASS methodology. The evaluation was carried out considering the aspects of institutional care reform and factors of intersectoral collaboration and partnership between organizations providing social services which are important for the spread of good practice, more effective institution management and optimization of state resource use. In addition, the article discusses the requirements for social care institutions‘ service quality, analyzes the main models for service quality assessment applied in Lithuania and the EU. The research has shown that based on the evaluation of research subjects, the social care institutions‘ service quality is quite high. The quality of services could be improved by eliminating the weaknesses of intersectoral collaboration.
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